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CASE STUDY // BOB’S GASTRITIS AND ABDOMINAL PAIN

Gastritis and Abdominal Pain

When Bob contacted me he was frustrated at the fact that despite all the information and advice out there, he was still struggling to solve a decade of gastritis and abdominal pain and a whole host of related symptoms and health challenges.

Bob was 76 at the time and he did a fantastic job of demonstrating what can be achieved to reclaim vitality and wellbeing.

I’m going to fast-forward 8 months to after our support was complete.  Thankfully, once we had finished these were the only health challenges/symptoms Bob was experiencing:

  • Slight Anxiety (greatly reduced)
  • Waking once per night (also greatly improved from 3 x per night)

That’s a pretty short list!  But prior to the healing process that we put in place it was a different story.  For 10 years Bob had been stressed-out, confused and frustrated trying to solve the following much longer list of challenges:

  • Gastritis and Abdominal Pain (sharp, upper)
  • Gas
  • Excessive Burping/Belching
  • Bloating
  • Cravings for Sweet Foods
  • Lower Back Pain
  • Athlete’s Foot for 14 years
  • Leg Cramps at Night
  • Sleep Disturbances, Waking 3 x per night
  • Tension Headaches
  • Anxiety
  • Significant Supplementation (19 products)

So, how did Bob create so much change and success in just 8 months?  I’ll take you through it.

Actually, many of these symptoms alleviated within just a few weeks.  This is always fantastic of course, but it’s important that our focus is not on ‘quick-fixes’ and any unrealistic expectations.  Instead, if we can focus on optimising the body’s ability to heal at it’s own individual optimal rate – then there will be success, without any externally applied judgments or limitations!

Bob was on board and he had an awesome support team in place (Bob’s Wife and family) together with the various practitioners we integrated into the process along the way.

Bob was one of my Distance Coaching Clients.  I’m based in the UK and all of the Support, Communication and Assessments required were delivered to the comfort of Bob’s residence in New Jersey, USA.

Bob and his Wife embraced the video calls and technology just like they embraced the Functional Health Approach and steps that we put in place.

Clarity not Confusion

“It’s not so much what you do, it’s how you do it” I suggested to Bob during his Initial Consultation when he described his struggles with information overload and feeling stuck as to what to do.  Consuming lot’s of information and advice and trying many, many different strategies hadn’t yielded the results so far.  This wasn’t a criticism and there was certainly no lack of effort or motivation for Bob.  In my opinion there is rarely a need to do more of something and complicate things further.

The most important initial step is to stop guessing and get clarity on what is going on.  Start simple, identify individual needs, provide the basic foundational fundamentals and then, if necessary have some ‘fun’ and add some layers of complexity.

Bob’s Clear Foundation

No secrets here! No magic cures!

“Jack is an intelligent, competent, nonjudgmental, caring professional and after reviewing my health history he explained that all areas of the body and these symptoms are linked.”

After a thorough Case Review (of the timeline, health history, goals, nutritional analysis, behaviours, lifestyle, circadian rhythm, movement and exercise) we simply spent some time optimising:

  • Nutrition
  • Hydration
  • Sleep
  • Movement
  • Current Supplementation Reduction

Each of these Pillars of Health are worthy of greater discussion themselves (*see Google for every opinion under the sun :-).  Of note it’s very common for people to already be on many supplements prior to contacting me.  Bob certainly wasn’t relying on these supplements to fix all his symptoms, but understandably he was looking for solutions and anything to alleviate pain and discomfort.

Justified Supplementation

Supplements have a place and can yield some extraordinary results, but any product needs to justify it’s place in a protocol.  Consider that your body has a priority of which, if any, supplements it requires at any given time.  This is based on your body’s individual needs – not based on the title of the product.  I.e. taking an “Adrenal Fatigue” product for a self diagnosis of adrenal fatigue is questionable as the ingredients may not be suited a specific physiology.  Taking ‘Probiotics’ because they are ‘good for the gut’ will create more imbalances and problems for some people.

Imagine that a supplement product has to submit an application to be allowed to enter your body.  It must pass an interview panel to ensure that it is:

  • Not contraindicated to any medications.
  • Individually required by your body.
  • An actual priority for your body.
  • Of High Quality.
  • Supported by an assessment or measurable.
  • Not contraindicated to any sensitivities.
  • Applied with structured care and awareness.
  • In place with an exit strategy in mind.

In the first few weeks we used the above principles to reduce Bob’s supplementation by 50%.  This achieved a few key factors for us.  For example, this part of the routine became much simpler, we identified some products that were non-priority and probably of no value at this time and also removed some products that were actually creating imbalances in the body and preventing healing at an optimal rate.

Plus this put less pressure on the finances of such a supplement routine.

The Cause of Bob’s Number 1 Symptom

You guessed it.  It was a supplement!

It’s important to note that some of Bob’s supplementation was based on some ongoing factors such as Secondary Glaucoma and Prostate Health and we really did not want to remove anything that was actually of great benefit.  So as we carefully and strategically investigated all the current supplements we found that the Stomach Acid (HCL) product was seemingly causing a great deal of discomfort and aggravation to the Gastro-Intestinal Lining.  It may not have always been the cause of his discomfort, but it absolutely was at that point.  As soon as he stopped it, the sharp upper abdominal pain completely alleviated.

Within just TWO WEEKS his number one symptom was gone.

What’s interesting is that for some people with similar symptoms the HCL supplement could actually have helped.  Functional Stomach Acid levels is a topic for another discussion.  In Bob’s case we looked at removing it for clarity’s sake and for some common sense due to the potential effect and contraindication of adding more stomach acid to a stomach lining that was already inflamed.

The Knock-On Effect

When you create a change in a situation, there is always a concurrent opportunity that presents itself.  Without the sharp pains affecting the quality of daily life Bob chose to stop his over-the-counter medication (Peptobismol).  It’s not my remit to advise either way on Medications, so I work on the surrounding factors and underlying causes with the person, providing an informed choice and balanced information for them to maintain control of their health and empower the whole process.

He had been taking this medication for some time and on stopping it his progress was not affected.  This was a double-whammy of a result as now we were achieving Bob’s goal of reducing the need for medications and the fact that acid-blockers/antacids etc (whilst they have a valuable role for some) will affect the ability to digest food, breaking it down and absorbing nutrients.

This has a great knock-on effect for the healing ability of the body as a whole.

Adding an Assessment Layer

Functional Medicine Lab Testing offers an awesome way to gain critical insight and understanding into what is causing the imbalances and dysfunctions in the body.  Not everybody needs additional testing to achieve their goals, but it’s a great tool to have in the toolbox.

Fundamentally it is simple.  The body has a blueprint of how to Function.  Each system, tissue, organ, gland and cell has the blueprint of how to perform their job.  All we want to to do is assess whether this blueprint is being expressed, or whether there is actually a sign of dysfunction.

There are no claims of cure, diagnosis of a condition or treatment.  It’s not ‘instead’ of a medical intervention if that is required.  It’s to be integrated into your approach to achieve your desired level of wellness.

Bob’s case is a perfect example of this as there were some medical factors to take into account and complement.  Let’s look at the Functional Lab Tests that were valuable in understanding which functions needed supporting.

Comprehensive Gut Health Test

It was back in 2014 when we were using a different lab and type of digestive health test, but it really highlighted some key findings.

In this section (left) of the stool test results we can see that there is a potential fungal overgrowth.  All too often ‘Candida’ is identified and seen as a major issue that needs chasing, killing as if it’s the source of all ills.  Whilst it may be a piece of the puzzle, it is most often just a clue as to what is really going on.  Going ‘after it’ can often lead to a vicious cycle of symptoms and further neglect of making real changes to the cause of the imbalance/overgrowth.

We can also see ‘Undigested Tissue’ which highlights some difficulty in digesting foods, which is understandable given the symptoms, timeline and medications.

Further Analysis (above) shows that there are some potential issues with ‘Opportunistic Bacteria’.  The more research we do the more evidence there is to these bacteria displaying the possibility of pathogenicity in some scenarios.  Whilst many bacteria and organisms can be seen as part of our ecosystem and perfectly healthy, it is important to consider the role that they are playing alongside the bigger picture of symptomology, health history, treatment history, immune function, inflammatory markers, toxic load etc.

In addition Bob also identified a borderline level infection of H pylori bacteria, which he has history of and related challenges.

Can a Hair Test Help?

 

A Hair Tissue Mineral Analysis is one of the most educational tests that we run.  Interpretation of the biochemical markers in the hair tissue is somewhat of an art-form (one which continues to challenge this physiologist’s mind!).  Used correctly it will help focus on very specific therapeutic steps (nutrition etc), give insight into potential toxic burden and hormonal imbalances, monitor progress and changes and also underline the foundational steps.

 

8 Months Healing Process

Equipped with all the above and more information we were able to design a healing process that did not complicate or confuse matters.  I assured Bob that no matter how complex the human body appears to be, you only ever have to put one step in place.

A key to success involves establishing which step to put in place in which order and taking action whole-heartedly, with confidence and control, listening to the body’s response and then adjusting/fine-tuning.

Then move to the next priority step and focus on that, building.

Bob built progressively and became more of an expert in his own body and mind.  That’s ultimately what matters, because that’s what will dictate the outcome in the short, medium and long-term.  Playing a part in the process as a Practitioner isn’t about taking over and seizing control.

“The ultimate goal was to equip me with skills to create change and enable me to monitor progress. Goal met! Jack gave me the power to be confident about my health and all that he taught me is now part of my life.”

As a brief summary working together we implemented:

  • Streamlining Supplements
  • Individual Nutrition (avoiding long gaps, improving protein quality, timing of beverages, limiting salmon intake, eliminating nuts, enhancing nutrient status and more).
  • Teaching some Therapeutic Movement principles and exercises.
  • AntiMicrobial Cleansing
  • Steps to improve Sleep
  • Detoxification support
  • Metabolic Monitoring with Biomeasures (pulse and temp)
  • Careful Digestive Capacity enhancement
  • Gastro-Intestinal Repair

The journey of restoring health is truly different for everyone. There will be different rates of success, steps, strategies, results and durations. But a common theme will always be the ability to achieve clarity from your Assessments.

If we aren’t assessing, we’re just guessing!

Not all assessments have to be a Functional Lab Test, but selecting and prioritising the most important test for you is a fundamental starting point for the healing process.

And of course if you have any questions please do not hesitate to get in touch.

Warm Regards
Jack

Here is Bob’s Full Testimonial

For 10 years I was trying to figure out what could give me relief of digestive symptoms that had overtaken my life.  Was it what I ate or didn’t eat that was making me feel so poorly or a supplement that would solve these issues? Could all these symptoms be linked: gastritis and abdominal pain, gas, bloating, excessive burping, low back pain, sleep disturbances and sweet cravings? Frustratingly, I could find lots of information on the Internet, but didn’t know if it was correct for me and after much investigation, I finally found the work of Jack Walton and after studying this material I believed that this method could help, and it did!

The key to my success to attain a healthy digestive system was only due to the personal guidance enabled me to reach my goals. Jack is an intelligent, competent, nonjudgmental, caring professional and after reviewing my health history he explained that all areas of the body and these symptoms are linked, and that he thought my vicious cycle could be reversed.

Based on lab test work and case review we followed a weekly strategy to optimize my nutrition, provide anti-microbial and liver support, improve digestion and balance hormones. The ultimate goal was to equip me with skills to create change and enable me to monitor progress. Goal met! Jack gave me the power to be confident about my health and all that he taught me is now part of my life.

I would like to thank Jack for walking me through this program for my gut health and for all the things that “popped up” during our time together. I sincerely appreciate his time, expertise, compassion, kindness, and care and plan on checking in with him in the future.  I am most grateful for all Jack did for me.

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Functional Health Clinic
Privacy Policy

This Privacy Policy sets out how we, Functional Health and Performance, collect, store and use information about you when you use or interact with our website, functionalhealthclinic.co.uk (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 26th June 2020.

Contents

  • Summary
  • Our details
  • When you visit our website
  • When you use our website
  • Marketing communications
  • Information obtained from third parties
  • Disclosure and additional uses of your information
  • How long we retain your information
  • How we secure your information
  • Transfers of your information outside the European Economic Area
  • Your rights in relation to your information
  • Changes to our Privacy Policy
  • Children’s Privacy

Summary

This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

  • Data controller: Functional Health and Performance
  • How we collect or obtain information about you: when you provide it to us e.g. by contacting us, placing an order on our website, completing registration forms, adding or rating locations, posting blogs, or signing up for content such as newsletters. From your use of our website, using cookies and occasionally, from third parties such as mailing list providers.
  • Information we collect: name, contact details, social media information, payment information e.g. your credit or debit card details, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), company name or business name (if applicable), VAT number (if applicable), engagement history and transaction history.)
  • How we use your information: for administrative and business purposes (particularly to contact you and process orders you place on our website, to improve our business and website, to fulfil our contractual obligations, to advertise our and other’s goods and services, to analyse your use of our website, and in connection with our legal rights and obligations.)
  • Disclosure of your information to third parties: user information can be shared with partners for specific types of content and events where a user has registered their information. Other disclosures are only to the extent necessary to run our business, to our service providers, to fulfil any contracts we enter into with you and where required by law or to enforce our legal rights.
  • Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No, Functional Health and Performance, does not sell data. However, when you register or sign up for certain types of content, your registration data can be shared with sponsors and partners. Examples of where we do this include event registrations, webinar signups or whitepaper downloads. We will always make it clear where any information provided will be shared with other parties.
  • How long we retain your information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business) and certain additional factors described in the main section below entitled How long we retain your information. For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information.
  • How we secure your information: using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology and only granting access to your information where necessary.
  • Use of cookies and similar technologies: we use cookies and similar information-gathering technologies such as marketing automation tracking on our website including essential, functional, analytical and targeting cookies. For more information, please visit our cookies policy.
  • Transfers of your information outside the European Economic Area: By using our website, your information may be transferred outside of the European Economic Area. We take personal data seriously and as such we ensure appropriate safeguards are in place, including, for example, that the third parties we use who transfer your information outside the European Economic Area have self-certified themselves as compliant with the EU-U.S. Privacy Shield.
  • Use of profiling: we use profiling to understand our users better through web and marketing analytics, provide targeted advertising and deliver a personalised user experience.
  • Your rights in relation to your information
    • to access your information and to receive information about its use
    • to have your information corrected and/or completed
    • to have your information deleted
    • to restrict the use of your information
    • to receive your information in a portable format
    • to object to the use of your information
    • to withdraw your consent to the use of your information
    • to complain to a supervisory authority
  • Sensitive personal information: we do not collect what is commonly referred to as ‘sensitive personal information’.

Our details

If you have any questions about this Privacy Policy, please contact the data controller. The data controller in respect of our website is Functional Health and Performance. You can contact the data controller by using the details above or by sending an email to info@functionalhealthclinic.co.uk.

When you visit our website

We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.

Web server log information

Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.

Use of website server log information for IT security purposes

We collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.

Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.

Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).

Legal obligation: we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: we have a legitimate interest in using your information for the purposes of ensuring network and information security.

Use of website server log information to analyse website use and improve our website

We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser use.

We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires.

Cookies

Cookies are data files which are sent from a website to a browser to record information about users for various purposes.

We use cookies on our website, including essential, functional, analytical and targeting cookies.

For further information on how we use cookies, please see our cookies policy.

You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using a cookie control tool, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookie policy.

When you contact us

We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

Email

When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Enquiry forms

When you contact us using an enquiry form, we collect your personal details and match this to any information we hold about you on record. Typical personal information collected will include your name and contact details. We will also record the time, date and the specific form you completed.

If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Messages you send to us via our contact form may be stored outside the European Economic Area on our contact form provider’s servers.

Phone

When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us.

We record customer-facing phone calls for training and customer service purposes.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Post

If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

When you use our website

We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Social Media Tools

We have a wide range of social media tools to be able to use.  These tools include (but not limited to); Sharing, Likes, comments and submitting content both on and off our website. By using these tools, you are providing your consent to store and use the submitted data whether personal information or general information both on and off our website.

Legal basis for processing: your consent (Article 6(1)(a) of the General Data Protection Regulation). Consent: you give your consent to us storing and using submitted content using the steps described above.

We may also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Information you submit may be stored both inside and outside the European Economic Area on our servers as well as third-party servers such as Facebook.

For further information about the safeguards used when your information is transferred outside the European Economic Area.

Registering on our website

When you register and create an account on our websites, we collect the following information: your name, email address, address, location. We will also record the time and date of completion.

If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: registering and administering accounts on our website to provide access to content, allows you to buy goods and services and facilitates the running and operation of our business.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Transfer and storage of your information

Information you submit to us via the registration form on our website will be stored outside the European Economic Area on our third-party hosting provider’s servers located in the United States of America.

When you place an order

We collect and use information from individuals who place an order on our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Information collected when you place an order

Mandatory information

When you place an order for goods or services on our website, we collect your name, email address, billing address.

If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us.

Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).

Legal obligation: we have a legal obligation to issue you with an invoice for the goods and services you purchase from us where you are VAT registered and we require the mandatory information collected by our checkout form for this purpose. We also have a legal obligation to keep accounting records, including records of transactions

Additional information 

We can also collect additional information from you, such as your phone number, full name, address etc.

We use this information to manage and improve your customer experience with us.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

If you do not supply the additional information requested at checkout, you will not be able to complete your order as we will not have the correct level of information to adequately manage your account.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: The ability to provide adequate customer service and management of your customer account.

Processing your payment

After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment, we accept all card payments via PayPal.  You can view PayPal's privacy policy here https://www.paypal.com/ga/webapps/mpp/ua/privacy-full

Legal basis for processing: necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: to fulfil your contractual obligation to pay for the goods or services you have ordered from us.

Marketing communications

Our content, goods and services

When signing up for content, registering on our website or making a payment, we will use the information you provide in order to contact you regarding related content, products and services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing info@functionalhealthclinic.co.uk

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services, in order to assist your organisation, grow.

Third party goods and services

In addition to receiving information about our products and services, you can opt in to receiving marketing communications from us in relation third party goods and services by email by ticking a box indicating that you would like to receive such communications.

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: you give your consent to us sending you information about third party goods and services by signing up to receive such information in accordance with the steps described above.

Transfer and storage of your information

Information for marketing campaigns will be stored outside the European Economic Area on our third-party mailing list provider’s servers in the United States.

For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Use of tracking in emails

We use technologies such as tracking pixels (small graphic files) and tracked links in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates, click through rates and content engagement that our emails achieve.

Information obtained from third parties

This section sets out how we obtain or collect information about you from third parties.

Information received from third parties

We can often receive information about you from third parties. The third parties from which we receive information about you can include partner events within the marketing industry and other organisations that we have a professional affiliation with.

It is also possible that third parties with whom we have had no prior contact may provide us with information about you.

Information we obtain from third parties will generally be your name and contact details but will include any additional information about you which they provide to us.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances.

For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.

Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.

Information obtained by us from third parties

In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as Companies House, online customer databases, business directories, media publications, social media, and websites (including your own website if you have one.

In certain circumstances will also obtain information about you from private sources, both EU and non-EU, such as marketing data services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing info@functionalhealthclinic.co.uk

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services.

Where we receive information about you in error

If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.

Disclosure and additional uses of your information

This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.

Disclosure of your information to service providers

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business

These include the following: Internet services, IT service providers and web developers.

Our third-party service providers are located both inside and outside of the European Economic Area.

Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.

We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest relied on: where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.

Legal basis for processing: necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.

Disclosure and use of your information for legal reasons

Indicating possible criminal acts or threats to public security to a competent authority

If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cyber-crime has been committed or if we receive threats or malicious communications towards us or third parties.

We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: preventing crime or suspected criminal activity (such as fraud).

In connection with the enforcement or potential enforcement our legal rights

We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.

In connection with a legal or potential legal dispute or proceedings

We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): resolving disputes and potential disputes.

How long we retain your information

This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

Retention periods

Server log information: we retain information on our server logs for 3 months.

Order information: when you place an order for goods and services, we retain that information for seven years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.

Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 36 further month(s), after which point we will archive your information.

Newsletter: we retain the information you used to sign up for our newsletter for as long as you remain subscribed (i.e. you do not unsubscribe).

Criteria for determining retention periods

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

    • the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
    • whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
    • whether we have any legal basis to continue to process your information (such as your consent);
    • how valuable your information is (both now and in the future);
    • any relevant agreed industry practices on how long information should be retained;
    • the levels of risk, cost and liability involved with us continuing to hold the information;
    • how hard it is to ensure that the information can be kept up to date and accurate; and
    • any relevant surrounding circumstances (such as the nature and status of our relationship with you).

How we secure your information

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

  • only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
  • using secure servers to store your information;
  • verifying the identity of any individual who requests access to information prior to granting them access to information;
  • using Secure Sockets Layer (SSL) software to encrypt any payment transactions you make on or via our website;
  • only transferring your information via closed system or encrypted data transfers;

Transmission of information to us by email Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

Transfers of your information outside the European Economic Area

Your information may be transferred and stored outside the European Economic Area (EEA) in the circumstances set out earlier in this policy. We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.

Your rights in relation to your information

Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to the data controller using the details provided at the top of this policy.

  • to request access to your information and information related to our use and processing of your information;
  • to request the correction or deletion of your information;
  • to request that we restrict our use of your information;
  • to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third-party data controller);
  • to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
  • to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.

Further information on your rights in relation to your personal data as an individual

You can find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here:http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf

Verifying your identity where you request access to your information

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

How we verify your identity

Where we possess appropriate information about you on file, we will attempt to verify your identity using that information. If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information. We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.

Your right to object

You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to the data controller using the details provided at the top of this policy.

  • to object to us using or processing your information where we use or process it in order
  • to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and
  • to object to us using or processing your information for direct marketing purposes (including any profiling we engage in that is related to such direct marketing).

You may also exercise your right to object to us using or processing your information for direct marketing purposes by:

  • clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
  • sending an email to info@functionalhealthclinic.co.uk, asking that we stop sending you marketing communications or by including the words “OPT OUT”.

Sensitive Personal Information

‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation. Our website does not allow you to register any ‘Sensitive Information’, however if we ask for this, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation.

Changes to our Privacy Policy

We update and amend our Privacy Policy from time to time.

Minor changes to our Privacy Policy

Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

Major changes to our Privacy Policy or the purposes for which we process your information

Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose. Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

Children’s Privacy

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18. It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by contacting us by using the details at the top of this policy.