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Nicki’s Case Study // Going from Extremes to Mastery

Nicki’s story prior to her contacting the Functional Health Clinic was fascinating.  We’ll elaborate on this, but as a coach I felt I had the resources and ability to help her right then, at that time. Yet also knew that, beyond this, once she’d reached a certain point, she’d be like a Phoenix out the Flames!

And it turned out that it only took her 3 months to turn her life around.

But she started, well and truly in the pit.

PRE Symptoms / Health Challenges

Nicki_Pre_Symptoms

I had a 10+ year history of an eating disorder when I reached out to Jack. I’d spent a lot of money on various nutrition coaches hoping they would be able to help me improve my fitness, body composition and then I would feel happier.

That didn’t happen and I had become obsessive over training, had a complete fear of not training and I was unable to enjoy good food without guilt and an array of other symptoms. I regularly binged, never felt satisfied after eating, had adult acne, poor bowel habits and my ceiling of potential in my training was significantly limited.

Timeline

Let’s put some context to this list of mild, moderate and severe health challenges.

Whilst this is the current situation, we always analyse the timeline of events.  Not so that we can judge it as ‘right or wrong’ or with ‘should and shouldn’t’.  Simply so that we can gain some insight, clarity and understanding of the situation.

From a Practitioner’s point of view this is vitally important. And from the individual’s point of view it can be very illuminating too. Especially when you don’t just look at it as a series of unconnected events and instead, as a process of experiences and responses that the person and whole system-of-systems has had.

So let’s take a look at some aspects of Nicki’s Timeline.

Anorexia Eating Disorder Hospitalisation

10 Years prior to our work together Nicki had been diagnosed with an Eating Disorder called Anorexia.

NEDA, the National Eating Disorder Association define Anorexia nervosa as: “An eating disorder characterized by weight loss (or lack of appropriate weight gain in growing children); difficulties maintaining an appropriate body weight for height, age, and stature; and, in many individuals, distorted body image. People with anorexia generally restrict the number of calories and the types of food they eat. Some people with the disorder also exercise compulsively, purge via vomiting and laxatives, and/or binge eat.”

At the time she was admitted to a Special Eating Disorder Hospital Unit for 2 weeks, then spent 4 months as a day patient with daily attendance.  After 1 year she had been progressed passed the most intense stages of Anorexia, but over the next 9 years she battled with these symptoms.

She’d been through and achieved a lot, had the condition managed, but felt that the traits and behaviours were bubbling beneath the surface and still impacted her relationship with food, exercise and her body.

Zero Diagnosis or Treatment

As a Functional Health Approach we always emphasise that we do not make diagnoses or name conditions.  That is the remit of the Medical Profession. Once a Medical Diagnosis has been made, that then enables that medical process to move to considering the next step of ‘Treatment’.

Again, a functional approach does not use the term or apply steps of ‘treatment’ because it literally has no ‘condition’ to treat.

Each remit and therefore model is different.

Not better or worse.

In fact, the Medical, Functional and all other models all have advantages and disadvantages, benefits and drawbacks, that we are wise to consider.

In fact, the skill set regarding achieving the desired outcome of health goals (whatever, they may be), usually involves how you may integrate the different models and approaches appropriately. How you decision-make your way through to put safe and effective steps in place that progress you towards your goals is certainly quite a challenge.

We emphasise this often and did so for Nicki, because this is still an aspect that many will understandably find quite tricky.

Here at the Functional Health Clinic, our goal is to provide informed choice through grounded and balanced information to provide a safe and effective process.

So, in short, in Nicki’s situation, we were not there to diagnose or treat an Eating Disorder.

We were there to assess the function of her body and enhance its function where required.

Sleep Paralysis Episodes

Back to the Timeline and Nicki’s health history, with this very significant experience that she had been having relatively recently.

A few years earlier, during a very stressful final year of her degree she would often take a nap during the day to recharge. But often when she woke up she would be wide awake and physically could not move!

She would feel paralysis from the neck down and would need to lie there for a few minutes until it wore off and she could move again.

The NHS define this as “when you cannot move or speak as you are waking up” and “it’s not clear why sleep paralysis can happen” and that “it can be scary but it’s harmless and most people will only get it once or twice in their life.”

There’s no real description of the mechanisms and of course it is important to acknowledge that it is generally thought to be harmless.

However, this is certainly a significant indicator of how much load, stress or demand the body is under/experiencing. It’s an intense version of ‘fight, flight or freeze’.

The Sympathetic side of the Autonomic Nervous System (ANS) seems to be in a significant state.

Nicki also had had some similar experiences when studying exams at school.  She would often be found by her Mum just talking to herself, almost in a zone of replaying information and details from her studies.

Again – this is not necessarily something detrimental, but certainly interesting in a demonstration of how much influence and connection the Psychological, Physical and Physiological aspects of the human body have.

Take a quick look back at the list of the pre-symptoms and consider how all the different systems are involved and responding:

Vitality Scale 3-4/10
Intense cravings every 6-8 weeks
Binge eating related to cravings
Motivation drops during this occurrence
Fatigued during this occurrence
3pm slump in energy
Acne, for 2 years
Poor skin
Brittle and weak nails
Bloating occasionally, no obvious pattern
Variable Bowel Movements, very soft and occasionally explosive
Low Heart Rate
Low blood pressure drops for about 1 week
Light headed accompanies low BP
Wake up feeling hot and clammy
Sleep of moderate quality
Struggle to lose weight and keep it off
Difficulty Concentrating.
Periods of Low mood
Irregular Periods. Currently periods have stopped
Breasts underdeveloped
Lichen Sclerosus

Join the Health Restoration Program

Let’s Get This Program Started

Beyond looking back and reflecting on the timeline and analysing the health history, when we can help somebody, we are keen to get started as soon as possible.

We have a process we want to put in place and we’ll take a look at this comprehensive Health Restoration Program process in a little more detail later on.

The steps and strategies will range from anything from quite basic and simple to complex.

However, they are all individualised.

Yes – Even the simple stuff. The steps that just feel like good practice, or obvious. They need to be prioritised/individualised too.

Try to avoid falling into the trap of generally making general changes for general reasons!

Ultimately there are many, many steps that fall under this category, so it still requires some consideration and design.

Remember – that whether you are applying a ‘basic’ change or something more ‘complex’ – your goal is for it to be effective and to achieve significant progress.

Progress After 7 Days

After just one week of initial changes Nicki was experiencing an increase in energy and was becoming much more mentally focussed. Her sleep quality was improving, skin starting to clear, cravings reducing and she was more satiated after eating.

Not only this, she was also much more aware and noticing more links and connections between what she was doing (actions) and how she was feeling (outcome).

Whilst the rapid improvement in health is fantastic, the fact that she was becoming her own Detective was even more important.

The specific-basics that we had put in place for Nicki included:

– Adding in a carrot salad

– Reduced her intake of ‘green’ vegetables, following an interesting discussion on this dogma!

– Introduced goats milk and yoghurt.

– Added in more white fish.

– And added in a de-load week to her exercise and training routine.

 

So clearly some if not all aspects of these changes were enhancing her function.

After all – symptoms – are an inbuilt Feedback Mechanisms to teach us about dysfunction.

The greater the expression of our functional blueprint, the less symptomatic feedback we’ll receive.

But let’s rewind a little. Prior to week 1, we had run some assessments. We are always looking to support the process of gaining more clarity on the situation so that these steps can be much more targeted.

Assessment Number 1 – The Gut

The Gut Health Test (GI Map) is one of the tests we often run with our clients.  There were a number of findings here that felt like they would be more fine-tuning rather than ‘big-hitters’.  Useful in their own right, but in turning this stone over, we also knew that we’d benefit from turning more stones over.  We had more digging to do.

Yet – there was one very important marker called ‘Secretory IgA’ that came back Low on her gut health test.

Nicki_sIgA_Low
GI Map Gut Health Test

We often see this come back low with the clients we work with, so it features quite often, but it was very significant for Nicki due to how low it was and especially considering her age.

She was only in her mid-twenties. Quite young, and you’d typically expect more robustness and balance in this sIgA marker at that age.

Secretory IgA Marker:

Secretory IgA, or sIgA, is a class of antibodies produced by and secreted from mucosal surfaces, especially the GI and respiratory tracts. In the gastrointestinal epithelium, sIgA is the first line of defense against the entry of enteric toxins and pathogenic organisms from the colon. This is a sign that it has been under a large workload and is running low on power, together with the fact that increased stress hormone production suppresses the levels.  The gut/body becomes more vulnerable to invaders and pathogens (bugs, bad foods, toxins, allergens etc).

So we now have to be asking the questions what could have suppressed this level in a mid-twenty year old?

As you might expect, there could be numerous considerations. But the key areas to focus on for Nicki were her approaches to Nourishment and Exercise, which we’ll take a look at next.

Balancing the Exercise

In short – her training routine was too intense and she was not recovering effectively. Too much depletion, not enough replenishment. Too much breakdown (catabolic) and lacking build up (anabolic).  Excess challenge, insufficient support.

Here is Nicki’s routine that she was following before the program. She was Training 6 days a week including:

– 1 x 90minute session of weight lifting per week

– 5 x Metcon (metabolic conditioning) per week

– 1 x Bike 30-40 mile session per week

– 2 x extra morning sessions of running/cardio per week

There are layers and drivers as to why she was exercising the way that she was. All useful and valid. Each layer, an important consideration when creating a balanced approach to exercise that was congruent with her vitality and performance goals.

But – at that point in time, it wasn’t really complementing either.

Before we delve into the nuances of her ability to turn movement into her medicine, it’s really important to acknowledge that there is no judgement on any particular mode or modality of exercise.

We leave the debates and opinions to the online forums!

We simply appreciate that each training program, method, exercise etc has advantages and disadvantages.

The skill is in applying it effectively to achieve whatever it is you are aiming to achieve.

And that goes for CrossFit too!

A Love of CrossFit

CrossFit is a great example of extremes of opinion around exercise and movement. Some praise the benefits of training such a variation and range of energy systems and movement patterns, whilst others criticise how much damage it can do with poor physical technique and form and physiological stress it can cause.

Ultimately, this and all other movement options will complement some situations and potentially be detrimental to others.

So, it is more a case of how someone is applying their movement and exercise choices.  Which, in itself is often a learning process too.

She really loved CrossFit too. Many aspects of it. Social, focus, environment, atmosphere, friends, community, format, structure, challenge etc. So what we wanted to achieve was something more balanced, that delivered on as many fronts as possible.

Rather than just say “don’t do CrossFit”.

Exercise for Vitality and Fitness

Changing the focus from ‘exercise for fitness’ towards applying some ‘exercise for vitality’ made a huge difference.

The early change of giving herself a de-loading (easier) week already had a big impact.

If you don’t create the space and time to recover then you spend more time in a Sympathetic state. Continuously lift, run, cycle, push, pull, climb and challenge and you are literally emphasising the ‘fight and flight’ nature of the situation.

Now – all those exercises can actually work and do those things for you. But only if applied wisely.

So the body responds by sending resources to support those needs. More stress hormones like cortisol and adrenaline are prioritised over the growth and repair hormones such as testosterone and progesterone etc.

Not only would this affect factors like energy and strength, but it would impact functions from hormonal balance, digestion, immune, blood flow, brain function and many more.

With the changes Nicki made to avoid this, now the body was getting the opportunity to create a balancing response.

It also meant that Nicki could still engage and participate in this type of training environment. Just with some adjustments in the variables.

Grey Area Approach
Grey Area Nuance
Grey Area Skew

Variables Between the Extremes

The great thing about this fine-tuning is that you find out just how many variables there are. Each variable is essentially an opportunity to make a change towards something that gives you a more desired outcome.

Instead of feeling like it is all or nothing, or that there is failure in doing less, the grey-area of variables can be embraced.

It’s also relatively simple. Take a look at some of the things she changed:

– Less frequent training sessions weekly.

– Each session was shorter in duration.

– Reducing intensity of each sessions.

– Allowing herself to adapt and adjust the session depending on how she felt.

– Rest days included recovery strategies, rather than just ‘not exercising’.

This also freed up some of her time and energy to reinvest into her more therapeutic strategies that we had waiting in the wings.

Therapeutic Movement

Nicki’s go-to was clearly the challenge/yang side of exercise rather than the relaxing/yin side. However, she really saw the value in it and prioritsed some time towards more of the energising, recovery, therapeutic and restorative application.

This was a perfect example, of not having to infatuate completely with the ‘movement is medicine’ gentle side of exercise and breathing exercises in order to be successful. A skilful, simple, efficient application into the routine and that’s all it took.

These steps took a few weeks and months to build in, but soon she was in a rhythm and able to create training plans with a structure that worked and yet were also flexible and open to adjustments.

She could train harder, was getting more gains, out-performing her CrossFit training partners, recovering well and in a flow with her thoughts and feelings around training and not-training.

……….. So, circling back to the Secretory IgA marker, even though we’d just ran a gut test, the insight really enabled us to prioritise the importance and impact of the current approach to exercise.

GI Map Fine-Tuning

The GI Map test also gave us some further insights. Yet these were definitely more subtle:

– A Borderline High level of Helicobacter pylori bacteria.

– Opportunistic Bacteria Overgrowths

– Borderline Low Pancreatic Digestive Enzyme levels

Nicki GI Map Opportunistic Bacteria

We also had some Organic Acid Test markers of fungal dysbiosis.

And the GI Map assessed many further aspects of gut function and found them to be perfectly normal and at optimal levels, including:

– Pathogenic infections

– Inflammation

– Gut Toxicity levels

– Fat digestion

These were helpful areas to enable some focus, but also ensured that we could prioritise our efforts and resources on the areas that required attention. Rather than playing hit-and-miss with the strategies.

Probiotics – The Roulette of Guesswork

The drawbacks of guessing your way through the process and crossing your fingers that the next strategy will work, was something Nicki had already been experiencing prior to contacting us.

A perfect example was that due to her digestive symptoms she thought she’d try a probiotic. It sounded like a good idea and that it couldn’t do any harm.  Yet, whenever she took a probiotic it would make her skin worse and irritate her gut.

The principle here is that all products and supplements have their potential drawbacks. They only really work when your body has an actual requirement for them. So much so that they can actually push you out of balance when you don’t need them.

Probiotics are a perfect example of this. They are often given a ‘free-pass’ due to the current infatuation with the ‘microbiome’.  Especially when so many people take them based purely on symptoms, as opposed to any measurement or assessment of their body’s need. That’s not ‘wrong’, but it is higher risk.

Dogma Omega

Another example, and a common one we observe is the pitfall of omega oils.  There’s a dogma surrounding them and an assumption that everyone will do well on them. Such a one-sided view simply means that half the information is missing. In this case the information on how omega and these types of polyunsaturated fats and oils can sometimes be detrimental to a person’s biochemistry.

That doesn’t mean always.  It simply means it is ‘individual’.  Just like every factor and Nicki found that she was actually feeling worse on the various omegas and oils she had tried to supplement with in the past.

Whilst she’d found this frustrating in the past, we were quick to clarify the whys around this so that she could at least understand her body’s response and stay focussed on identifying more strategies that would work for her.

[We’ll delve deeper into the Polyunsaturated Fatty Acid Topic in a future Case Study]

A Walking Digestive System

Well, thankfully we aren’t actually a walking digestive system!

It’s an important and influential function and system to assess of course…..  Yet that does not mean we need to put the blinkers on and reduce ourselves down to everything being about the ‘gut’.

That’s more of a pitfall than anything else.

Perhaps you’ve experienced this scenario before? When a symptom, area of the body, a test result, a named condition, becomes almost like a label. An exaggerated part of your identity and seemingly ‘only’ factor involved in the challenge in front of you and the solutions you’re looking for.

Perhaps not!

But just because Hippocrates gets quoted as stating that ‘all diseases begin in the gut’ – doesn’t actually mean that a) it does, b) that they actually even stated this, or c) that even if they did, it was a long time ago and they may have changed their point of view by now!

However, many others still haven’t.  Practitioners, Authors, Researchers, Teachers alike, all exaggerating the role the gut may be playing.

We prefer to acknowledge the integrity of the ‘system of systems’ principle and stay as grounded as possible on the influence of the different systems and factors at play.

And we want this for our clients like Nicki too.

We Needed More Insight

Therefore, it was clear that we need more insight beyond the Gut.

Let’s take this opportunity to highlight the R-Phases that we teach.

R Phases Functional Health

We’ve created the stages and phases of the Health Restoration Program so that we can coach our clients a Process.  There are so many aspects to share (Principles, Assessments, Strategies and all the why’s and how’s), that we have a structure and framework in place in which to teach each step.

The ‘we need more insight’ phase is the ‘Reveal’ Phase.

Assess instead of guess and so on.

Comprehensive Blood Chemistries are at the Heart of it

The Functional Analysis of a Comprehensive Blood Test has become the fulcrum of the Functional Lab Testing that we do.

In itself it brings an enormous amount or insight, clarity and direction.

But it also helps to pull all the other lab tests and findings together.

We recommended that Nicki ran a blood test that included:

  • Metabolic Panel
  • Lipid Panel
  • Thyroid Panel
  • Iron Panel
  • Iron Panel
  • Additional markers such as Vitamin D, B12, Folate, CRP and more.

As Nicki’s GP ran the test for her, many of these were missing, but we certainly had plenty for it to be of great value.  Take a look at the markers we found to be outside of an Optimal Range.

Functional CBC Analysis Out of Range

Functional Blood Chemistry Analysis

A ‘Functional’ Health Approach involves running a functional interpretation of the blood test results.

In basic terms, this means we use different ranges/norms to compare the results to.  We are looking to identify anything that is outside of an ‘optimal’ level for that marker.

This is a different remit and interpretation to the conventional Medical blood test analysis.  Which doesn’t mean ‘better’ and it is still a case that both interpretations add value to understanding the function of the body and intervention options.

We also took the time to review Nicki’s previous blood tests and could see that there were a few patterns that had been present for at least 1 year (since her last blood test).

[Definitions from https://labtestsonline.org.uk]

Low Haemoglobin and Haematocrit Levels

“Haemoglobin carries oxygen from the lungs to the cells.”

“Haematocrit is a measurement of the proportion of blood that is made up of cells.  It falls to less than normal, indicating anaemia, when your body decreases its production of red blood cells or increases its destruction of red blood cells.”

This can relate to iron deficiency and something called microlytic anaemia (small red blood cell size).

However, Nicki’s slightly High MCV marker suggested it would not be a microlytic issue.

Yet, the markers the GP had chosen for the blood test had not included any Iron Panel markers, so we couldn’t rule this in or out.  If our work had gone beyond the 3 months this would definitely be something to be added in the retest.

So what we were working with was a likely Pattern of Iron Deficiency.

Iron

Iron is an essential trace element, needed for numerous biological functions. Including:

  • Red blood cell formation
  • Mitochondrial ATP synthesis
  • Antioxidant activity

Decreased iron status can negatively impact oxygen transport to the tissues, hence the likely fatigue. There will also be metabolic inefficiency and lead to symptoms of iron-deficient anemia.

Causes to consider for Nicki’s case were:

  • Diet: Inadequate iron-containing foods
  • Low gastric acid
  • Drugs that deplete iron
  • Uterine fibroids
  • Genetic predispositions
  • Toxicity

Iron and Aluminium Toxicity Link

Working over a short period of time like 3 months does not give us the ability to thoroughly investigate a specific heavy metal toxicity. Therefore, we certainly don’t have the necessary measurements of Aluminium toxic burden for Nicki.

And whilst Nicki did not actually require this angle of support work to be successful, it’s still an interesting part of this process and worth discussing briefly here.

Because we did have these key markers:

  • A High level of Aluminium accumulation in the Hair Tissue.
  • An exposure history of using aluminium based deodorant/antiperspirant sprays since being a teenager.
  • High Aluminium levels can be linked to a pattern of iron loss due to destruction of body cells.
  • Aluminium has been linked with displacing calcium in bone (see later discussion on Nicki’s Calcium status).
Nicki_HTMA_Aluminium

And there are plenty of aluminium exposure sources too: cans, food cooked in aluminium cookware, use of aluminium-containing antacids, use of anti-perspirants, drinking water, (aluminium is frequently added to municipal water), baking powders, drying agents in salt and other products, processed cheese, bleached flour, fluoridated water increases leaching of aluminium from aluminium pots and pans.

In very simple terms, hair tests are useful in understanding toxic burden, but they can’t show you everything you may need to know.

But one thing is certain (short of contaminating a tissue sample) if you have Aluminium in the hair tissue, then it has come from the body.

Nicki’s High Aluminium suggest that her body burden is relatively high and that she is eliminating some of it out through the hair tissues.

In many ways this is an excellent sign. Why? Well, not because you would choose to have high levels of Aluminium in the body, but if there are high levels, then the next thing to want in place is the ability to eliminate it.

It may often take several hair tests before aluminium is revealed on the test. This is because the aluminium may be tightly bound within body tissues and several months on a ‘nutrition’ program may be required to mobilize the aluminium.

Given the nature of the data and duration we had, we focussed on the Foundational Factors for Nicki during her program. Ensuring that her elimination and detoxification pathways were supported.

And she also switched her under-arm spray to using some more natural products and approaches.

In consideration with some other findings too she did also carefully apply some use of ‘Silica’, in the form of Bentonite clay baths and Gut Binders.

Chronic Low Blood Pressure links to Iron Deficiency

Once we were equipped with the above insight we were also in a stronger position to consider drivers and changes that could impact the low blood pressure that Nicki had been experiencing for a long time.

After 6 weeks this was improving to the point that episodes were much less intense and occurring less frequently.

By the end of the program her low blood pressure was alleviated completely.

Whether this was all related to the relationship with iron status is impossible to say, as there are so many factors involved. But it certainly appeared to be an important piece of the puzzle.

Nicki’s Nutrition and Iron

We supported Nicki to build her approach to nutrition one step at a time. On analysis, her diet was lacking the key sources of iron.

Her protein sources were dominantly: Vegan protein powder. Tofu, Vegan meat alternatives, nuts and legumes.

This are a real concern in such a situation.

The most effective dietary sources of Iron are known as heme-iron rich foods, such as liver and red meat and whilst these were not Nicki’s first choice, she worked hard to add in some higher quality animal protein sources.

She also reduced the meat alternatives, nuts and seeds – identifying that she was not doing well on them and their contribution to some of her digestive symptoms.

High TSH, but Limited Thyroid Panel

“TSH is made by the pituitary gland, a tiny organ located below the brain and behind the sinus cavities. It is part of the body’s feedback system to maintain stable amounts of the thyroid hormones thyroxine (T4) and triiodothyronine (T3) in the blood.”

We see this so often. A really limited Thyroid Panel. The TSH marker just doesn’t give enough of the picture of Thyroid function. Especially if you want to identify and differentiate between Autoimmune Thyroiditis or Non-Autoimmune Functionally Decreased Thyroid Function.

The Thyroid is known as the gland of ‘metabolism’. Our metabolic rate and therefore ability of each cell to function is directly related to the function of the thyroid.

This was a significant finding given some of her related symptoms and patterns – fatigue, anaemia, difficulty losing weight, digestive disruption, mood challenges and more.

Ideally – and again, if Nicki had required more in depth investigation, we would have wanted to do some deeper digging. We’d have wanted to run a more comprehensive Thyroid Panel that included markers such as:

  • T4
  • Free T4
  • T3
  • Free T3
  • Reverse T3
  • TPO Antibodies
  • ThyroGlobulin Antibodies

Furthermore, it is important to analyse other physiological factors that are related to the thyroid, which  may include:

  • Liver function – the conversion of T4 to T3 takes place primarily in the liver.
  • Oxidative stress – a decrease in glutathione status can impact T3 synthesis.
  • HPA stress hormone balance – fluctuations in stress hormones.
  • Intestinal immune function: microbial balance, food intolerance, intestinal permeability.
  • Various nutrient deficiencies: B-12, B-6, zinc, selenium, iodine, glutathione, tyrosine.
Functional CBC

Essential BioMeasures Insight

To make up for what we were lacking in thyroid blood chemistry markers – we did have Nicki’s Biomeasures.

These are quick and easy home tests that we teach all of our clients.  We have around 5 of these tests, but the initial key ones that we collect are resting Underarm Temperature and Heart Rate.

Nicki’s biomeasures at the beginning of the program:

Resting Pulse ranged from 44 to 57

Resting Underarm Temperature ranged from 35.1 to 36.4

Resting Pulse Wisdom

The result of my conventional academic journey including Bachelors and Masters Degrees had concluded in a certain understanding of what a healthy resting pulse rate was supposed to be.

Sometimes the emphasis would be on the average beats per minute being around 72.  But there was also a notion and emphasis that the lower the resting heart beat the better.  That ‘lower’ was a sign of fitness and that meant greater vitality.

[Maybe I just wasn’t concentrating well enough in those lectures and I missed something] – but there are major flaws in this theory.

There is a whole context missing.  A context that explains and demonstrates that ‘lower’ is not always better with resting heart rates.

The driving force of this missing context is that ‘Fitness = Health’.

We are either going to find out the hard way (a wake up call) or the easy way (educate) that this simply is not the case.

Whilst many elements of ‘fitness’ can complement to high vitality levels and health, many aspects of fitness can also contribute to the absolute opposite.

Consider that a lower resting heart beat may be a response to the training demands placed upon it. For example – a Tour De France cyclist.  The heart anatomy and physiology responds in a way that directly adapts it to be more efficient under these specific conditions.

That is a very specific scenario. Extrapolating that out to state that it is also effective for other scenarios of vital function is erroneous.

The greatest Tour Cyclists had resting heart beats as low as 26 bpm! Whilst this is an extreme example, if this notion is true then the cardiovascular system would also have been congruently optimal at all levels of functions.

Yet – when sleeping, some of these cyclists need to set an alarm at night in order to get up and jump on a stationary bike and cycle. All in order to keep their heart beating and prevent it from stopping and their body shutting down!

Incredible levels of fitness for a specific demand. Yet not fit-for-purpose of keeping the body alive when sleeping.  And I’d put that down as a Foundational factor!

When ‘Low’ is not Better

There is a considerable amount of evidence to suggest that a healthy resting heart rate is between 70 and 80 bpm.  And yes – when stuck in the perception that fitness = health I would have struggled with that idea too!

More often than not our Functional Health Clinic client resting pulses are well below this.  Is that because they are all super-fit or is it due to other factors?

Given that we work with clients who are experiencing a myriad of chronic health challenges, it is not likely to be a marker of high physiological performance.  At that time.

When you look beyond ‘fitness’ – there are so many factors and functions that govern a resting heart rate that it is clear that this output is ultimately to do with the capacity and vitality of these.

Therefore, it is wise to consider:

  • Thyroid Function
  • HPA Axis (Hypothalamus, Pituitary, Adrenal)
  • Nutrient Status
  • Electrolyte Levels
  • Hydration
  • Inflammation
  • Toxicity
  • Structural

With Nicki and all our clients, we prefer to acknowledge this and begin to investigate to create robust function throughout the body, whether that is cardiovascular, metabolic, digestive, immune etc.

Rather than just say – “its low, that must mean you are very fit, trust me, I passed an exam on it at university.”

Grounded Resting Heart Rates

Remember this ‘cyclist’ is a more extreme example to illustrate a point. This doesn’t mean everybody should have the same resting heart rate or that lower heart rates are always a detrimental sign.

It means that whatever your heart rate is – find it interesting. Track it and begin to understand it in relation to your goals.  Whether they are fitness, health or both.

The essence of this is to avoid making the judgements of what you think a resting heart rate ‘should or shouldn’t’ be. This is what Nicki was doing initially.

Simply track it. Check and balance it.

Our clients at the Functional Health Clinic will be tracking their Biomeasures over a number of months whilst we are working together and we get to add meaning and context to whatever it is and as it changes.

Underarm Temperature

This marker is a little more clear-cut.

Body temperature gives you direct insight into your cellular energy production. The enzymes and all their chemical reactions perform efficiently in a warm environment.  If our core is ‘colder’ and metabolism inefficient then the capacity of our whole body is diminished somewhat. This would be called Entropy – a state associated with disorder and breakdown.

Nicki’s pre underarm temperatures were 35.1 to 36.4 which fall significantly below the optimal level of 36.6 to 36.8.

Which would suggest a low metabolic rate.

Yet, for Nicki, this was just a fantastic opportunity. Great insight, with which she could track and empower some changes.  Some research suggests that raising core temperature by 1°C is associated with a 10% to 13% increase in metabolic rate – which would greatly impact her health and her strength and conditioning performance.

Nicki’s BioMeasure Retest Results

I appreciate this Case Study is quite long, but if you read through you’ll be able to appreciate the range of steps and angles that Nicki covered in order to support her cellular engines and metabolic rate.

Was it one thing in particular or a culmination of focus on nutrition, psychology, gut, nnEMFs, balanced exercise and movement, sleep, hydration etc?

Within 3 months this is what Nicki achieved:

Resting Pulse ranged from 58 to 59 (pre 44 to 57)

Resting Underarm Temperature ranged from 36.8 to 37.0 (pre 35.1 to 36.4)

When you align these with how she was feeling pre and post, she now has much greater clarity on what her physiology can tell her about when she is at her best.

Resting Heart Rate
Underarm Temperature

Thyroid Insight from Hair Mineral Analysis

We were busy looking at ways to get valid feedback from the body despite not having the comprehensive thyroid markers.

The next place we looked was the Hair Tissue Mineral Analysis test. A Test that I wouldn’t run in isolation, but one that is very insightful when alongside other tests such as a comprehensive blood test, organic acids test and gut health test.

In particular, we were interested in one of Nicki’s Mineral Ratios. The Calcium to Potassium or Ca/K ratio.

Did you know it’s often more meaningful to look at ‘ratios’ of minerals, rather than just absolute levels of individual minerals.

This helps us understand the functions that they relate to. In the case of Ca/K this is Thyroid function.

It can scratch the surface of your physiology’s performance. With or without the presence of symptomology!

For example – this Ca to K ratio provides insight into Thyroid function for several reasons:

  • Adequate Thyroid hormone levels can regulate calcium to required levels.
  • High Calcium levels can affect the permeability and correct function of cell walls/membranes.
  • Potassium is required to sensitise cells to the thyroid hormone.

As you can see on Nicki’s HTMA test the Ca/K ratio is high. It’s 29.2:1 and optimal is around 4:1.

So this is a case of far too much Calcium compared to Potassium levels (in the hair).

The complexity of hair tissue mineral analysis is not what we’ll go into in this case study, but here we had more markers of not only how the thyroid could be a piece of the puzzle, but also what may be the driver of the thyroid dysfunction.

Looking at how the mineral Calcium was being displaced and shunted out of the body (lost) would be a pivotal consideration for this case.

Which of course brings us back to the importance of considering the earlier HTMA finding of possible Aluminium toxicity that may influence the displacement of calcium from bone tissue.

Calcium Status and Eating Disorders

And indeed for Nicki, the calcium pattern may be even more useful in terms of understanding the impact of her challenges with nutrition and perceptions around nutrition in the past.

We described earlier how Nicki had, 10 years previously, been admitted to hospital and diagnosed with Anorexia. Over the next 9 years she had worked extremely hard to progress through this and be in a much better place with her nutrition.  However, she was still experiencing certain traits around her relationship, perceptions and behaviours around food.

So, working together, we simply acknowledged, regardless of diagnostic conditions, this could have had a significant impact on her physiology and function over the years.

That’s exactly why the Medical System will typically run a Dexa Scan for Bone Health and Density in situations of extreme eating patterns. Many years earlier Nicki had a Dexa Scan and was advised to improve her calcium status with supplementation. Whilst she had not had another scan since, we ensured we checked her CBC Calcium levels and they were currently Normal.

The Drs are checking the integrity of this structural tissue and how the Calcium mineral status has been impacted.  Their concern is that in such a catabolic state there could be breakdown due to calorie/nutrient restriction and deficit and calcium loss from the bone.

Well – an HTMA is not the same as a DEXA scan. Clearly. But it is a measurement of calcium and other minerals in another tissue (hair) of the body.  Research into hair analysis would suggest that this ‘high’ marker is related to calcium being lost from the ‘hard’ and structural tissues of the body.

A functional pattern that may not be so evident in the blood tests.

Quite a fascinating pattern to uncover for Nicki. It supports the process of understanding what may be happening in the body, how different factors impact it and what the next steps and solutions could be.

And definitely a great case for running another HTMA at some point in the future (to look at the calcium mineral ratios and the Aluminium levels).

Thyroid Nutrition Steps

What did we do with all this ‘thyroid’ and metabolism evidence?

We actually kept it quite simple and focussed on Nutrition. This will usually be the most effective rather than overly focussing on the supplements or ‘miracle cures’.

Nicki’s steps to success:

  • Care with brassicas and cruciferous (well-known anti-thyroid foods)
  • Consuming more food (fuel)
  • Moving away from meat alternatives
  • Reducing Soy
  • Increasing protein quality
  • Some ‘Oxalate’ work (due to Organic Acids Test elevated marker)
  • Clearing the dogma around carbohydrates and sugar (metabolic fuel)

The body is designed to perform. The cells are waiting for the ingredients. When supplied, the cells create enormous amounts of energy and the body runs smoothly(er).

What we really need to ‘Check and Balance’ are the reasons why we haven’t delivered what the cells actually need in the first place. That’s the individual and therefore, interesting part!

Indirectly we also considered all the other individual factors we knew about her body and how working on these areas could complement her metabolism too. Enabling the cellular engines to rev!:

  • Opportunistic Bacteria
  • Fungal Overgrowths
  • Nutrient Deficiencies
  • Digestive Capacity
  • Immune Support
  • Over Exercising
  • Sleep Quality
  • Etc

Low Protein and Low Globulin CBC MarkersFunctional CBC Analysis Out of Range

Back to the CBC.

“Total protein measures the combined amount of proteins the two major two classes of which are albumin and globulin.”

ImmunoGlobulins such as IgA line the intestinal tract and as we have seen in the GI Map, this first line of immune defense was low.

Therefore, we really required a focus on anything that could cause dysfunction and inflammation in the Gi Tract, for example:

  • Food intolerances and or allergies: gluten, dairy, soy, corn, etc.
  • Food groups (FODMAPS, nightshades, high oxalates, high sulfur, high salicylates, etc).
  • Pathogenic infections
  • Yeast/fungal imbalances such as candidiasis
  • High chemical & heavy metal toxicity
  • Endotoxins

The Importance of Low Glomerular Filtration Rate

“Glomerular filtration rate (GFR) is a measure of the function of your kidneys. Glomeruli are tiny filters in your kidney that allow waste products to be removed from the blood, while preventing loss of important proteins and blood cells. The rate refers to the amount of blood that is filtered per minute. When a person’s kidney function declines due to damage or disease, the filtration rate decreases and waste products begin to accumulate in the blood. A measured GFR is considered the most accurate way to detect changes in kidney status”

We were a little surprised that this had been coming back consistently low on Nicki’s Doctor’s tests, but they stated that they were not too concerned about this result or her kidney health.

Importantly – over the previous 12 months it was also getting lower!

Therefore, we felt that this was indeed an important piece of the puzzle and a pattern that needed to be reversed.

Thankfully – 1 month into our coaching program it had begun to improve and another 2 months later it was finally Normal.

So – it’s fair to say that Nicki really squeezed the value out of her Blood Chemistry……

Functional Lab Test Suite for Clients

Gut Health

GI Map Gut Health Test

CBC

Functional_Blood_Chemistry_Analysis

Organic Acids

Organic Acids Lab Test

Irregular Menstrual Cycle

The topic of ‘Hormones’ was a really important one for Nicki. There were key points in her timeline and feedback from her body (symptoms) that emphasised just how influential and influenced they were.

Afterall – all the systems in the body are linked.

Yet (and this will familiar to many) her Doctors Hormone Blood Tests had all come back ‘Normal’.

During puberty her breasts ceased developing.

For long periods of time Nicki’s periods just didn’t occur.

Nicki had then spent 6 years taking the birth control pill and when she stopped taking it her Menstrual Cycle did come back, but was very irregular. Either very short or very long/absent (3-5 months). As her Dr’s test results were normal, the advice was it would just take time to normalise.

That may be so, as the body is designed to express the blueprint.

But, why just leave it to chance? Or down to just one factor – time? Why not dig and see what other factors you can find? Why not optimise and support the process?

So it was quite amazing for Nicki to report that within just 3 months she was experiencing quite extraordinary changes.

Her Menstrual Cycle was now regular at every 28 days, with minimal symptoms.

And even more significant for her was the fact that now, in her mid-twenties, her breast tissue began to develop again!

Functional Hormone Balancing

From a ‘functional’ perspective we often have to acknowledge the power in the principle of begin a ‘system-of-interconnected-systems’.

When you’re in a situation of experiencing many different health challenges in various different systems (gut, immune, hormone, skin, muscles, joints etc), then it can feel like this principle is ‘working against you’.

For example – Poor digestion, leading to nutrient deficiencies, leading to poor sleep and fatigue, impacting on exercise level, lifestyle and motivation, causing more stress to the digestive system, an increase in stress hormones and then an disrupting impact on the sex hormones. And so on….

However – the very same principle and connected relationship of all the functions, systems, tissues, organs, glands and cells of the body means that you can endeavour to make it work for you.

The blueprint is designed to work for us.

Leverage it in order to move towards your goals.

Afterall – Nicki achieved these massive improvements in her ‘hormonal’ health and function without specifically being ‘on’ or ‘following’ a hormone balancing program.

She just acknowledged the inherent design of the human body, applied a process and made changes that were congruent with this.

Health Restoration Results – POST Symptoms

My symptoms steadily lessened and eventually disappeared! For the first time in over 10 years I finally felt like myself again, feeling in control of my life. I had energy, motivation, drive and happiness within. I trained when I wanted to and rested when needed without guilt. I no longer have binges or severe cravings. I feel satisfied when eating and I am able to enjoy food without guilt or feeling bloated. My weight is stable and my skin is clear. My menstrual cycle occurs every 28days and I now understand the rhythm of my body.

Nicki_Post_Symptoms

Non-Judgemental Mastery

At the Functional Health Clinic we have a high value on teaching some level of individual mastery. Not in a particularly profound way or a way that appears more righteous and almost unattainable. Or even mystical.

But in a grounded way that endeavours to remove the level of judgement of right or wrong, should and shouldn’t, good and bad and so on.

When you do this, ‘mastery’ becomes a simpler process of:

  • Identifying what helps you progress towards your goals and embracing it.
  • Identifying what prevents you from progressing towards your goals and creating changes here.

That’s why we don’t see the imperative need to be on a compartmentalised Program for this and that.

A gut program for the gut. Immune boosting program for the immune system. Brain training for the brain. Hormone program for the hormones. Etc, Etc.

That doesn’t mean that there is no place for this and that it can’t be part of the process for someone.

But how would that have worked in Nicki’s case?

Which program for what should she have been on?

What should the title of Nicki’s Case Study be? What would sum it up?

It’s tricky because her scenario does not really fit neatly into just one area of health. It’s a brilliant example of the true nature of our function.

The skills, knowledge and tools I learnt with Jack are life changing and I continue to consolidate them everyday, now understanding my body, its function and purpose. My perception of both health and fitness has changed. Life is fun again. I not only feel it and see it myself, but my family have also noticed a huge shift in my behaviours, mood and mindset.

Nutritional Creative Behaviours

In line with this focus on mastery of the process, let’s have a quick look into the behavioural side of her approach to nutrition.

Especially because we can appreciate that actually engaging in some ‘nutritional coaching’ can actually be quite daunting for someone who has been managing and addressing anorexia or any other eating disorder.

What if the coaching itself is delivered from a very skewed, dogmatic, judgemental, one-size-fits-all angle?

Nutrition Judgement

One month into the program and Nicki had been experiencing some significant improvements. I asked her what she felt the most important change so far.

“It has been nutrition and simply considering eating what foods I do well on, as opposed to eating what is ‘healthy’”.

What some people, authors, researchers, curriculums, practitioners, coaches…… would dogmatically define as ‘healthy for everyone’ can actually be unhealthy for many.

When you hold on to the way you think it ‘should’ be rather than the way it is, many topics, situations and health challenges become very, very confusing and frustrating.

It’s almost impossible to identify the reason why something is occurring if there is a strong belief that that couldn’t possibly happen.

A good example for Nicki was her Bloating. At the beginning, Nicki had no idea what was causing it. She couldn’t identify any kind of pattern or causation. It seemed like she was always bloated by everything and nothing seemed to help.

We worked hard through some grounding and rewiring steps to see if the answers and patterns were actually there.

Over the next few weeks Nicki was attending every session with more feedback about what was causing what.  More awareness of the links between cause and effect.

Her bloating was most definitely impacted by gluten, nuts and seeds. Plus there was also a pattern related to her menstrual cycle (premenstrual increase in bloating).

With this clarity about her individuality she could focus on specific areas to address it and solve it.

Rather than treating her bloating generically like everybody else’s ‘bloating’.

She didn’t need an advanced lab test, specific technology or an expert or authority on the matter.  Just a few human function/behavioural principles and the desire to ask questions, then ask yet more questions and be interested in the answers.

Transition through the Health Restoration Stages

The above ‘post’ results are one thing. But what we value most from the coaching program is whether the client has the ability to go from strength to strength. We’ll have endeavoured to pass on skills, strategies, techniques and principles that enable a spiralling effect of solving ongoing challenges and building, growing and developing further.

Over the four months I’d say that Nicki transitioned quite quickly and relatively smoothly through the stages of the HRP.

Health Restoration Program

In fact I’d say that after 3 months of coaching, we arrived at the Rhythm Stage. Taking it beyond this and into the Flow stage was something that Nicki could master on her own.

Let’s use Nicki’s process and journey to take a look at the Foundation, Grounding and Rhythm Stage.

Foundation –

At the beginning of the journey or process it’s easy to feel overwhelmed by the situation or even information and options. It can feel chaotic and like you cannot see the wood for the trees.

Nicki’s capacity here was to get started, step by step and keep her changes focussed to key areas, rather than trying to do everything.

Grounding –

Getting started is one thing – but it doesn’t guarantee you the progress and results. As Nicki found out, there was a lot to troubleshoot and plenty of challenges during the 3 month program.

So it’s very much about ‘how’ and ‘why’ the changes you make are the wisest investments for you to make as an individual.

You can’t remain in the Foundation Stage and achieve your ultimate goal. The foundation stage is often still focussed on many extrinsic factors and motivators.

We move on and into the Grounded Stage we embrace more intrinsic factors.

We support and challenge the extremes and skews in our approaches to certain areas and actions. There’s a lot of education involved here. Lot’s of discussion, questions and answers, work to do.

But one by one we observed Nicki acknowledge the extremes and take intrinsic control of them, ground them and move on.

Rhythm –

After 3 months, I think we left her in the midst of the Rhythm Stage.

The most important aspect of changing the ‘how and why’ you go into and do something, is so that you have more mastery of the ‘Response’ to the outcome. Whatever that outcome happens to be.

Everything that has come before is to empower us around the ‘response’, because that is what will influence the next outcome and our ability to continue towards our individual goals.

We call it, un-profoundly, the ‘ability to respond’. Or ‘responsibility’.

But not the way it is defined with attachment and stigmas of judgement (right, wrong, should, shouldn’t, good, bad, guilt, shame, fault and blame).

Now – Positioned differently, with an enhanced ability to respond, Nicki is much more efficient and in sync with cycles and rhythms. Cultivating rather than losing energy.

And with all this energy, repurposing and reinvesting it on new goals, ventures and lots more questions to ask and answer.

For the first time in years I was able to relax and enjoy a wonderful Christmas with my family and they noticed it. Jack has given me my life back and I feel empowered to continue to work hard to build a healthy life for myself.

Nicki’s Full Testimonial

I had a 10+ year history of an eating disorder when I reached out to Jack. I’d spent a lot of money on various nutrition coaches hoping they would be able to help me improve my fitness, body composition and then I would feel happier.

That didn’t happen and I had become obsessive over training, had a complete fear of not training and I was unable to enjoy good food without guilt and an array of other symptoms. I regularly binged, never felt satisfied after eating, had adult acne, poor bowel habits and my ceiling of potential in my training was significantly limited.

I felt like I had no control over my life, was fatigued, had days where I felt like I could just sleep forever, no motivation and a really low mood. Also I hadn’t had a period in over 3 months and before that it had been irregular for years.

I worked with Jack for approximately 3 months. I was fully committed to the process and everything he had to teach me. He has a wealth of knowledge and is really holistic in his work. He gives you tools and knowledge to use throughout your life and not just at that moment.

My symptoms steadily lessened and eventually disappeared! For the first time in over 10 years I finally felt like myself again, feeling in control of my life. I had energy, motivation, drive and happiness within. I trained when I wanted to and rested when needed without guilt. I no longer have binges or severe cravings. I feel satisfied when eating and I am able to enjoy food without guilt or feeling bloated. My weight is stable and my skin is clear. My menstrual cycle occurs every 28days and I now understand the rhythm of my body.

The skills, knowledge and tools I learnt with Jack are life changing and I continue to consolidate them everyday, now understanding my body, its function and purpose. My perception of both health and fitness has changed. Life is fun again. I not only feel it and see it myself, but my family have also noticed a huge shift in my behaviours, mood and mindset.

For the first time in years I was able to relax and enjoy a wonderful Christmas with my family and they noticed it. Jack has given me my life back and I feel empowered to continue to work hard to build a healthy life for myself.

Functional Health Clinic
Privacy Policy

This Privacy Policy sets out how we, Functional Health and Performance, collect, store and use information about you when you use or interact with our website, functionalhealthclinic.co.uk (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 26th June 2020.

Contents

  • Summary
  • Our details
  • When you visit our website
  • When you use our website
  • Marketing communications
  • Information obtained from third parties
  • Disclosure and additional uses of your information
  • How long we retain your information
  • How we secure your information
  • Transfers of your information outside the European Economic Area
  • Your rights in relation to your information
  • Changes to our Privacy Policy
  • Children’s Privacy

Summary

This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

  • Data controller: Functional Health and Performance
  • How we collect or obtain information about you: when you provide it to us e.g. by contacting us, placing an order on our website, completing registration forms, adding or rating locations, posting blogs, or signing up for content such as newsletters. From your use of our website, using cookies and occasionally, from third parties such as mailing list providers.
  • Information we collect: name, contact details, social media information, payment information e.g. your credit or debit card details, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), company name or business name (if applicable), VAT number (if applicable), engagement history and transaction history.)
  • How we use your information: for administrative and business purposes (particularly to contact you and process orders you place on our website, to improve our business and website, to fulfil our contractual obligations, to advertise our and other’s goods and services, to analyse your use of our website, and in connection with our legal rights and obligations.)
  • Disclosure of your information to third parties: user information can be shared with partners for specific types of content and events where a user has registered their information. Other disclosures are only to the extent necessary to run our business, to our service providers, to fulfil any contracts we enter into with you and where required by law or to enforce our legal rights.
  • Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No, Functional Health and Performance, does not sell data. However, when you register or sign up for certain types of content, your registration data can be shared with sponsors and partners. Examples of where we do this include event registrations, webinar signups or whitepaper downloads. We will always make it clear where any information provided will be shared with other parties.
  • How long we retain your information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business) and certain additional factors described in the main section below entitled How long we retain your information. For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information.
  • How we secure your information: using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology and only granting access to your information where necessary.
  • Use of cookies and similar technologies: we use cookies and similar information-gathering technologies such as marketing automation tracking on our website including essential, functional, analytical and targeting cookies. For more information, please visit our cookies policy.
  • Transfers of your information outside the European Economic Area: By using our website, your information may be transferred outside of the European Economic Area. We take personal data seriously and as such we ensure appropriate safeguards are in place, including, for example, that the third parties we use who transfer your information outside the European Economic Area have self-certified themselves as compliant with the EU-U.S. Privacy Shield.
  • Use of profiling: we use profiling to understand our users better through web and marketing analytics, provide targeted advertising and deliver a personalised user experience.
  • Your rights in relation to your information
    • to access your information and to receive information about its use
    • to have your information corrected and/or completed
    • to have your information deleted
    • to restrict the use of your information
    • to receive your information in a portable format
    • to object to the use of your information
    • to withdraw your consent to the use of your information
    • to complain to a supervisory authority
  • Sensitive personal information: we do not collect what is commonly referred to as ‘sensitive personal information’.

Our details

If you have any questions about this Privacy Policy, please contact the data controller. The data controller in respect of our website is Functional Health and Performance. You can contact the data controller by using the details above or by sending an email to info@functionalhealthclinic.co.uk.

When you visit our website

We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.

Web server log information

Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.

Use of website server log information for IT security purposes

We collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.

Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.

Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).

Legal obligation: we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: we have a legitimate interest in using your information for the purposes of ensuring network and information security.

Use of website server log information to analyse website use and improve our website

We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser use.

We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires.

Cookies

Cookies are data files which are sent from a website to a browser to record information about users for various purposes.

We use cookies on our website, including essential, functional, analytical and targeting cookies.

For further information on how we use cookies, please see our cookies policy.

You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using a cookie control tool, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookie policy.

When you contact us

We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

Email

When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Enquiry forms

When you contact us using an enquiry form, we collect your personal details and match this to any information we hold about you on record. Typical personal information collected will include your name and contact details. We will also record the time, date and the specific form you completed.

If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Messages you send to us via our contact form may be stored outside the European Economic Area on our contact form provider’s servers.

Phone

When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us.

We record customer-facing phone calls for training and customer service purposes.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Post

If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

When you use our website

We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Social Media Tools

We have a wide range of social media tools to be able to use.  These tools include (but not limited to); Sharing, Likes, comments and submitting content both on and off our website. By using these tools, you are providing your consent to store and use the submitted data whether personal information or general information both on and off our website.

Legal basis for processing: your consent (Article 6(1)(a) of the General Data Protection Regulation). Consent: you give your consent to us storing and using submitted content using the steps described above.

We may also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Information you submit may be stored both inside and outside the European Economic Area on our servers as well as third-party servers such as Facebook.

For further information about the safeguards used when your information is transferred outside the European Economic Area.

Registering on our website

When you register and create an account on our websites, we collect the following information: your name, email address, address, location. We will also record the time and date of completion.

If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: registering and administering accounts on our website to provide access to content, allows you to buy goods and services and facilitates the running and operation of our business.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Transfer and storage of your information

Information you submit to us via the registration form on our website will be stored outside the European Economic Area on our third-party hosting provider’s servers located in the United States of America.

When you place an order

We collect and use information from individuals who place an order on our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Information collected when you place an order

Mandatory information

When you place an order for goods or services on our website, we collect your name, email address, billing address.

If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us.

Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).

Legal obligation: we have a legal obligation to issue you with an invoice for the goods and services you purchase from us where you are VAT registered and we require the mandatory information collected by our checkout form for this purpose. We also have a legal obligation to keep accounting records, including records of transactions

Additional information 

We can also collect additional information from you, such as your phone number, full name, address etc.

We use this information to manage and improve your customer experience with us.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

If you do not supply the additional information requested at checkout, you will not be able to complete your order as we will not have the correct level of information to adequately manage your account.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: The ability to provide adequate customer service and management of your customer account.

Processing your payment

After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment, we accept all card payments via PayPal.  You can view PayPal's privacy policy here https://www.paypal.com/ga/webapps/mpp/ua/privacy-full

Legal basis for processing: necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: to fulfil your contractual obligation to pay for the goods or services you have ordered from us.

Marketing communications

Our content, goods and services

When signing up for content, registering on our website or making a payment, we will use the information you provide in order to contact you regarding related content, products and services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing info@functionalhealthclinic.co.uk

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services, in order to assist your organisation, grow.

Third party goods and services

In addition to receiving information about our products and services, you can opt in to receiving marketing communications from us in relation third party goods and services by email by ticking a box indicating that you would like to receive such communications.

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: you give your consent to us sending you information about third party goods and services by signing up to receive such information in accordance with the steps described above.

Transfer and storage of your information

Information for marketing campaigns will be stored outside the European Economic Area on our third-party mailing list provider’s servers in the United States.

For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Use of tracking in emails

We use technologies such as tracking pixels (small graphic files) and tracked links in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates, click through rates and content engagement that our emails achieve.

Information obtained from third parties

This section sets out how we obtain or collect information about you from third parties.

Information received from third parties

We can often receive information about you from third parties. The third parties from which we receive information about you can include partner events within the marketing industry and other organisations that we have a professional affiliation with.

It is also possible that third parties with whom we have had no prior contact may provide us with information about you.

Information we obtain from third parties will generally be your name and contact details but will include any additional information about you which they provide to us.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances.

For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.

Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.

Information obtained by us from third parties

In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as Companies House, online customer databases, business directories, media publications, social media, and websites (including your own website if you have one.

In certain circumstances will also obtain information about you from private sources, both EU and non-EU, such as marketing data services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing info@functionalhealthclinic.co.uk

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services.

Where we receive information about you in error

If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.

Disclosure and additional uses of your information

This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.

Disclosure of your information to service providers

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business

These include the following: Internet services, IT service providers and web developers.

Our third-party service providers are located both inside and outside of the European Economic Area.

Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.

We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest relied on: where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.

Legal basis for processing: necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.

Disclosure and use of your information for legal reasons

Indicating possible criminal acts or threats to public security to a competent authority

If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cyber-crime has been committed or if we receive threats or malicious communications towards us or third parties.

We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: preventing crime or suspected criminal activity (such as fraud).

In connection with the enforcement or potential enforcement our legal rights

We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.

In connection with a legal or potential legal dispute or proceedings

We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): resolving disputes and potential disputes.

How long we retain your information

This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

Retention periods

Server log information: we retain information on our server logs for 3 months.

Order information: when you place an order for goods and services, we retain that information for seven years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.

Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 36 further month(s), after which point we will archive your information.

Newsletter: we retain the information you used to sign up for our newsletter for as long as you remain subscribed (i.e. you do not unsubscribe).

Criteria for determining retention periods

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

    • the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
    • whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
    • whether we have any legal basis to continue to process your information (such as your consent);
    • how valuable your information is (both now and in the future);
    • any relevant agreed industry practices on how long information should be retained;
    • the levels of risk, cost and liability involved with us continuing to hold the information;
    • how hard it is to ensure that the information can be kept up to date and accurate; and
    • any relevant surrounding circumstances (such as the nature and status of our relationship with you).

How we secure your information

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

  • only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
  • using secure servers to store your information;
  • verifying the identity of any individual who requests access to information prior to granting them access to information;
  • using Secure Sockets Layer (SSL) software to encrypt any payment transactions you make on or via our website;
  • only transferring your information via closed system or encrypted data transfers;

Transmission of information to us by email Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

Transfers of your information outside the European Economic Area

Your information may be transferred and stored outside the European Economic Area (EEA) in the circumstances set out earlier in this policy. We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.

Your rights in relation to your information

Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to the data controller using the details provided at the top of this policy.

  • to request access to your information and information related to our use and processing of your information;
  • to request the correction or deletion of your information;
  • to request that we restrict our use of your information;
  • to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third-party data controller);
  • to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
  • to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.

Further information on your rights in relation to your personal data as an individual

You can find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here:http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf

Verifying your identity where you request access to your information

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

How we verify your identity

Where we possess appropriate information about you on file, we will attempt to verify your identity using that information. If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information. We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.

Your right to object

You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to the data controller using the details provided at the top of this policy.

  • to object to us using or processing your information where we use or process it in order
  • to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and
  • to object to us using or processing your information for direct marketing purposes (including any profiling we engage in that is related to such direct marketing).

You may also exercise your right to object to us using or processing your information for direct marketing purposes by:

  • clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
  • sending an email to info@functionalhealthclinic.co.uk, asking that we stop sending you marketing communications or by including the words “OPT OUT”.

Sensitive Personal Information

‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation. Our website does not allow you to register any ‘Sensitive Information’, however if we ask for this, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation.

Changes to our Privacy Policy

We update and amend our Privacy Policy from time to time.

Minor changes to our Privacy Policy

Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

Major changes to our Privacy Policy or the purposes for which we process your information

Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose. Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

Children’s Privacy

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18. It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by contacting us by using the details at the top of this policy.