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Fiona came to see me towards the end of 2017.  In her mid-twenties it had been 5 years since she had felt in good health.  As she described her chronic ear infections and gut health challenges it became clear how complex her case would be.

Integrated Functional and Medical Approach

So far Fiona had run “every gastro test in the NHS” in the search to solve her diagnosed IBS, Hiatus Hernia, GERD and Eustachian Tube Dysfunction (chronic ear infections).

Each of her diagnosed conditions had it’s allopathic strategy in place as she was taking an Antihistamine, Medical Enemas, Erythromycin and had undergone a 360 degree Nissen Fundoplication Reflux Surgery.

There was undoubtedly an enormous amount of value and support that Fiona had received from her Doctors and the Medical Profession.  And, importantly, it would be ongoing and integrated.  But she contacted me because at that point she felt there were some unanswered questions and gaps.  What was causing the health challenges and How could she actually enhance her level of vitality?

She wasn’t satisfied with just managing it.  She wondered – could she get herself into a situation where her Doctor would run a test and not identify a diagnosis or condition and therefore not be required to provide prescriptions and may even consider a reversal of her stomach surgery?

Perhaps most significantly, was the fact that so far she had not yet felt in the driving seat or in control of her own healing process.

approached Jack at a time I felt I had exhausted the options given to me by my GP and consultants. I wanted a more functional, all-encompassing, 1-1 approach which could not be achieved by conventional routes.  Admittedly, I was initially a little dubious. My symptoms were debilitating.  I had spent time critically ill in hospital and there was a financial commitment for the programme.

Here’s a full list of the symptoms and health challenges Fiona was still experiencing when she came to see me in the Functional Health Clinic in Newcastle for a Master Your Gut Health Day (http://functionalhealthclinic.co.uk/functional-gut-health-day/):

Pre Symptoms Functional Medicine

I’ll present her progress below on all of these health challenges, but first let’s take an in-depth look at how she did it.

Fiona’s Mindset

From the ‘outside’, with her focussed mindset and positive approach you’d never have guessed the physical health challenges she was experiencing on the ‘inside’.  Many people she knew and worked with had absolutely no idea.  Yet she had her support network in place.  These characteristics and strengths never waivered throughout the 6 months we worked together.  She was simply focussed on how to achieve her goal and prepared to solve the challenges along the way.

Above anything else, these factors along with a little more structure and clarity, were a huge influence on successfully achieving her goals.

When we had the health history and details down in writing as part of her Initial Consultation, even her Partner was quite shocked to actually see exactly what Fiona was dealing with on a daily basis.

One reason we spend a whole day with a client at the beginning of the process is so that we can take the foundational step of establishing individual goals and values and to begin getting creative with human behaviour.  Are they in the right place to achieve their goals?

A Fully Functional Iceberg!

From the beginning we agreed that we would be taking a holistic view and considering her challenges as a whole.  Otherwise she would just be chasing each symptom off in different directions (often a distraction).  So we wanted to acknowledge the hidden or ‘below the surface’ factors that had not yet been identified in solving her chronic ear infections and gut health experience.

Yet – at the same time, we definitely did not want to ignore the ‘tip of the iceberg’.  Each and every one of her symptoms was an important piece of feedback from her body and they would continue to guide us throughout the process.

Could Fiona start to work with and learn from her body’s feedback instead of against/versus/fighting it?

Putting all the pieces together would build the bigger picture (whole iceberg).

In general, that’s the principle she used to completely alleviate symptoms such as her chronic ear infections, neck pain, burning bowels, constipation, burning urination, coating on her teeth and tongue and many more.

I was immediately impressed and put at ease by Jack’s enthusiastic, impartial approach from the first phone call. Plus his genuine willingness to share his knowledge and experience. Having undertaken the 6 month programme, I was able to gain access to enhanced testing, individualised nutritional advice in keeping with allergies and intolerances, supplement protocols, bodywork, as well as tailored exercise and movement sessions.

Uncovering Nutritional Deficiencies

Fiona’s Gastroenterologist had stated that they had no concerns for her Nutritional Status.  I’m not sure whether this was based on testing or symptomology, but in my experience, as soon as the gut is dysfunctional and struggling, then it stands to reason that there will be an impact on nutritional status.

In these situations there are some key reasons why nutrient status may be worth considering as important and influential.  The chronic pain and discomfort often influences food choices that are made over time.  A poor digestive capacity will fail to fully break food down.  Inflamed and congested intestinal tissue will be unable to effectively absorb nutrients. And considering how much stress the body may be under in this situation, the turnover and demand for nutrients is often greater than usual.

For these reasons, one of our primary goals was to use some functional labs to assess and clarify nutritional status and take careful, safe and effective steps to optimise.

What did we find?

Markers of potential Nutrient Deficiencies for:

  • B12
  • Folate
  • Vitamin D
  • Vitamin C
  • Protein
  • CoEnzyme Q10
  • L-Carnitine
  • Glutathione
CBC Nutrient Markers

These findings would be fundamental in putting in place some key gut healing, nutritional and supplemental steps.

The aim, was not to try to state whether this specific nutrient deficiency was causing this specific symptom.  For example, a deficiency in Vitamin C has far-reaching effects throughout the body.  It will affect each system in the body to some degree.

But they were all very important to address. The goal was to firstly educate Fiona as to why these findings helped further explain:

  1. Why she felt the way she did. (Cause).
  2. What she could do about it. (Solution).

Citric Acid Sensitivity

Fiona was particularly concerned about her Vitamin C Status – and been for a long time.  Due to a Citric Acid Sensitivity she was avoiding many ‘vitamin C foods’ and supplements, as they without fail, had been flaring up her symptoms and discomfort.

Vitamin C Deficiency

She knew which foods to avoid, so this was managing her symptoms.

But in the meantime, she had limited sources of this vital nutrient and her Vitamin C levels could be plummeting.

Fiona had tried several Vitamin C supplements, but never one that worked without flare-ups.

Whilst we avoid too much focus on supplementation, especially early on in a process, in this case I had an idea of the trigger. So we quickly identified a safe and effective Vitamin C product that Fiona could take daily without any issues at all.  A great example of all supplements not being created equally!

At that stage Fiona’s Friends and Family commented that “this alone was worth the fee” 

But, onwards…….we had many more tools in the toolbox to add.

Functional Blood Chemistry Analysis

Have you ever been in search of answers to your health challenges and your Blood Test comes back completely ‘normal’?

Well this was the case for Fiona too.  She had just run a Blood Test with her Doctor when we first met, but was told everything was normal.  Several of her specialists wrote in her medical notes that they were pleased to observe this and there was no need for further investigation here.

From a conventional point of view, using conventional ranges, it truly is great that her test results had come back normal.  But what was fascinating is that when we ran a functional analysis, using optimal ranges, on the exact same blood test markers, we could add to the interpretation.

I like to squeeze the value out of any test.  After all the test markers are just another way of getting feedback from the body.  If it has the potential to guide the next steps, then we want to extract that information!

This is not instead of her Doctors’ Medical Interpretation, or better.  Simply a different, functional view.

Take a look at a summary of the Functional Blood Test findings and all the markers that were outside of optimal:

Functional CBC Summary

Its 100% ok that the conventional and functional/optimal interpretations are different.  The model is different.  The remit is different.  One helps a certain type of practitioner do their job and the other helps a different type of practitioner do theirs.

The important person in the equation is neither practitioner.  In this case it was Fiona!

Equipped with a well designed, comprehensive blood chemistry test report the person can be educated and empowered on many things about their health and function. Their nutrition, lifestyle and environment can be considered and altered as appropriate and they can still receive the Medical support as a priority when required.

The point is that we all have this opportunity at our fingertips, so if you are interested take a look here: http://functionalhealthclinic.co.uk/functional-blood-chemistry-analysis/

Weekly Education for Mastery

The Health Restoration Program (http://functionalhealthclinic.co.uk) has been designed with the education of the client at the forefront.

I could never have anticipated the impact this programme would have on all aspects of my life that had been affected by my health. I am astounded by the improvement of all symptoms and the complete eradication of many others. During this time Jack’s programme has supported me beginning a new career and enabled me to play sport again. As well as recover from symptoms relating to surgery.

The Blood Test alone led to many hours of discussion as we made functional links between low B12 and poor digestive capacity, chronic bacterial digestive infections and her original reflux and immune stress and vitamin D status.

The coaching process and client journey goes something like this: Each piece of the puzzle would create more clarity, the client takes more control, less judgement, more responsibility, action steps are put into place, progress is made, challenges are met and solved, results grow, the client is more empowered, takes more control……..and on we go!

This can be summed up as Mastery.

Essentially, it’s a process that is free of Judgement.

We want the opposite of confusion and whose fault it may be!  That could just be fuelling more Mystery; leading to greater fear and anxiety, less control, extreme yo-yoing steps, limited results, diminished confidence, lack of trust in self and others and ultimately a disempowered person waiting to be ‘cured’ by something or someone.

The Role of Gut Health

Clearly not all Fiona’s health challenges were in the gut.  But her health history, medical interventions and ongoing symptomology was certainly a question mark hovering over the function of the digestive system.

Her years of GERD (Gastroesophagael Reflux Disease) had been managed since the Full Nissen Fundoplication operation.  This is where the surgeon wraps the top of the stomach around the lower part of the oesophagus.

The reflux had stopped.  But stomach and gut function was far from optimal.  The causes of the original GERD had not been identified or resolved yet.  And although of great value to Fiona, the surgery presented some of its own, new challenges, such as the inability to belch.

This may not sound like much, but the discomfort and pressure that builds up from this dysfunction is quite intense, as Fiona would testify to.

Therefore, we wanted to find out as much about the gut as possible.  What was it doing well?  Where was it struggling?

Congestion and Constipation

It may be an obvious statement to make, but Acute and Chronic situations are often wholly different scenarios.  Often, with ongoing, long term (chronic) health challenges, the actual ‘original’ trigger becomes somewhat irrelevant.  Not that it isn’t important, but 5, 10, 20 years later there have been many, many different factors that have since come into play. Some of which are much more powerful and influential than the original trigger and onset of the issues.

Constipation is a great example of this.

It’s not always present at the beginning of the timeline.  But following ongoing and accumulating levels of stress, inflammation, toxicity, suppressed immune function, infections and reduced nutrient levels, it often becomes one of the ‘biggest straws on the camel’s back’.  And it needs to be ‘removed’.

Congestion needs to be relieved and Flow restored quickly. This can reduce toxicity and stagnation in the body and re-establish an important cycle/rhythm in the body. This initial focus will help open the Detoxification and Elimination Pathways that will pave the way to further steps in the healing process.

At the beginning Fiona was severely constipated.

She was only able to have one bowel movement once a fortnight and was unable to pass without medical enema and Erythromycin.  This meant her body was most likely stagnant and toxic and furthermore, unable to remove the waste products, metabolites and toxins that the body produces and accumulates on a daily basis.

Six months of the Health restoration Program later and she was having a completely natural bowel movement each day/two days without any discomfort.  Without this progress, her healing process would undoubtedly have been much more demanding.

One-Size-Fits-All?!?!

There was no one step that ‘fixed’ the constipation.  Whilst there are several strategies from natural remedies to over-the-counter products that are effective at creating movement, these are often a short-term measure.  To Fiona’s credit it was down to diligent and consistent work guided by what we knew about her body that restored her natural bowel movements.

Let’s take a look at some of the key findings and insight from the Comprehensive Digestive Health Test that gave us clarity about her gut health:

 
Digestive Infections H pylori

Here we can see a Helicobacter pylori bacterial infection.  Given the long history of acid reflux and subsequent surgery this was something that would be a major piece of the puzzle for Fiona.  Despite previous Endoscopy investigations this had not been picked up until we ran this test.  This may be due to the location of the bad bug because it isn’t always in the stomach and in a place where the camera would be able to see it.  Of course, perhaps it was not actually present at the time of Endoscopy.

Gut Flora

Above are the results showing the levels of Normal Bacterial Flora (‘beneficial bugs’).  As you can see there are indications of too low and too high.  Importantly, this can indicate why some people are actually creating more problems by taking Probiotics.  This section of the test is often an eye-opener for people who have heavily relied upon supplements previously, but thankfully Fiona had already been quite careful in this area.

GI Inflammation Calprotectin

The Calprotectin marker of the Gut Health Test highlights how much inflammation there was in the upper GI Tract.  Again, another key insight into why Fiona felt the way she did and what we needed to focus on.

Where inflammation is concerned, it is usually due to a combination of 1) several things in the body that shouldn’t be there (eg H pylori, certain foods) and 2) a lack of things that the body needs (eg certain nutrients, hydration).

It is possible that the gut had been inflamed for a short or long period of time prior to the test.  It is hard to tell due to no similar diagnostic being run prior.  But one thing was for sure and that was that we needed to leverage her nutrition, lifestyle, environment, sleep and hydration to support her anti-inflammatory processes.

Inflammation and Contra-Indicated Digestive Enzymes/HCL

Here was an example where one of Fiona’s own prior supplements was potentially causing more harm than healing.  HCL (Stomach Acid) can help in many ways, but is advised to be avoided in the presence of an inflamed stomach or H pylori infection.  With our approach of ‘assessing not guessing’ we carefully reduced and stopped this supplement.

The result?  After just 1 week Fiona’s Stomach burning improved significantly.  After 3 week her stomach and ears were feeling the best they had for a very long time.

Yes – the best results usually do appear to come from the simplest of steps. Yet sometimes we can’t underestimate the structure, process and approach that is required for the simple things to come to light.

Chronic Ear Infections and Gut Health and Structural Integration

Fiona had already been seen by ENT (Ear, Nose and Throat) specialists.  My remit was not to investigate these specialist and detailed structures of the vestibular system in the same way.  My remit is never to diagnose and treat.  But to identify areas of dysfunction/imbalance in the body as a whole and enhance global function and balance.

The chronic ear infection Eustachian tube dysfunction was causing a lot of pressure, dizziness, severe itching in ears and throat, discharge and pain down neck.

Chronic Ear Infections

We observed that as the gut health improved, so too did her reactions to food, digestive symptoms, vitality levels and consequently her ear inflammation, pain and chronic itchiness.

Fiona noted that it was also the hands-on Bodywork / Structural Integration (Bowen Therapy) that had a significant impact on the improvements of her Eustachian Tube discomfort.

So how could Bowen Technique Therapy help with these challenges?

It’s important to state again that none of these methods are treatments for this or that.  I apply Bowen work based on the assessment process.  When we assess, we find out what the body requires and where to do the work.

And that’s usually just the next layer of the onion.

Would you believe that the improvements to ear function that Fiona felt were following re-alignment of her Sacrum and Pelvis?

From Head to Toe – Leg Length to Identify the Stress in the System

Leg Length Discrepancy
Leg Length Correction

These pre and post images identify the change in leg length that we achieved.  This may not immediately appear relevant for someone who was trying to solve chronic ear infections and digestive discomfort, but this progress was a major part of restoring health and function.

In this instance we aren’t measuring leg length so that we can just focus on any asymmetries in leg length per se.  There’s actually more likelihood that a difference in Fiona’s leg lengths was not from the legs themselves, but from elsewhere such as the jaw, cranium, cervical spine (neck), sacrum, coccyx and pelvis!

Used correctly, we have a specific assessment technique that quickly and effectively identifies a ‘stress in the system’.

When there is a ‘shorter‘ side, we know that something further up the chain is creating a stress/pull/inhibition/drag.

It could be an old injury, scar tissue, an inflamed organ, a postural influence, congested bowels, surgery, dental health, prior c-section, exercise-induced and many other possible causes.

The key is to identify where this primary issue is and then to release or change it.

Fascial WebFor Fiona, her asymmetrical leg length was caused by imbalances across the pelvis.  We worked on releasing connective tissues (fascia) and muscles such as the Psoas (hip flexors) to bring more symmetry to the pelvic and sacrum areas and on reassessing her leg length discrepancy we observed the improvement (that you can see above).

Gut AnatomyWhen the body has achieved greater alignment the level of stress response and ‘fight and flight’ experienced should balance significantly.  This change to the ANS (Autonomic Nervous System) should allow greater ‘rest and digest’ functions to come in to play.

Anatomically it’s interesting to see the close relationship between the musculoskeletal system and the digestive system.  In reality these tissues and organs do not exist in isolation or as clean-cut as the text books illustrate.

Consider just how much a congested and constipated bowel would influence the space, other organs, muscles, fascia, connective attachments in and around the pelvis and spine.

Post Symptoms

Let’s take a look at Fiona’s progress after working diligently through the healing process for 6 months.

If asked, she’d tell you it wasn’t easy and there were no miracle cures or quick fixes.  It took dedication and focus.  The previous 5 years had been a different story of a steady and dramatic decline in wellbeing and health.  So to achieve what she did over just 6 months is testament to what can be accomplished.

Post Symptoms

The Fascial Bow String

Each new client journey will be educational for me too.  I’m always fascinated by the integrated nature of every system>organ>gland>tissue>cell>atom in the body and the holistic principles of Psychology, Physiology and Physical function.

So, here’s another interesting aspect of this Case Study.

Fiona had previously undergone a Nissen fundoplication operation for her acid reflux.  This involved a full 360degree wrap of the top of the stomach around the lower end of the oesophagus.

This may sound quite dramatic, but it certainly helped manage some symptoms at the time.  However, she was also left with what she described feeling like a really tight bow string in throat.  There was a constant feeling of needing to curl up and flex forward to relieve the tension.

Much like if we flexed an Archery Bow, the string would slacken.

Whilst it clearly wasn’t the onset of the health challenges, it may be related to latter factors and was definitely another piece of the puzzle.

A constant need to move into flexion and to create holding patterns in a forward curled position can have a dramatic effect on many areas.

From a Postural perspective the flexion forward through the spine and how this affects the Neuro-Musculo-Skeletal structures can be quite dramatic.

Neurally, might this inhibit the communication between the Central Nervous System and the muscles, organs, glands, tissues and cells of the visceral and reproductive organs?

With such a closing in of space, what type of congestion would this cause in the intestines and would it affect Bowel Movements?

Without the body’s extension, opening out and space how would the breathing muscles and diaphragm move freely and effectively? What knock-on effects would this have on respiratory function, pH, the Autonomic Nervous System, movement, pain and more?

Alongside enhancing the function of the gut, we also wanted to see how the body and these connective tissues would respond to the bodywork that we performed weekly.

Using a Structural Integration Technique called Bowen Therapy (http://functionalhealthclinic.co.uk/bodywork-the-bowen-technique-therapy/) we were able to work primarily with a connective tissue called Fascia.  Think of it like a web that runs through most structures in the body to give it shape and integrity.

By the end of Fiona’s coaching support she had completely relieved this tight bow string like sensation.

She was even considering and discussing the possibility of reversing the Nissen Fundoplication surgery with her Doctor!

Anti-Histamines No More

At the beginning, Anti-Histamines were the only thing that could control and manage the severe itchy ears and throat.  Fiona’s preference was to not need medications, but as they were the only solution that gave her comfort she valued their role in her routine.

One of her major achievements was solving the itchy ears and sore throat occurrence, which meant that she simply had no need to have any Anti-Histamines. She felt great to be in less discomfort and also to have removed one of the chemical stresses to her system.

We’ll cover this one only quite briefly here – but many of the assessments and targeted changes were related to understanding the different immune system responses, including the role of histamine and carefully modulating the immune function.

It’s not all about being ‘versus’ histamines. We can ask more questions about the underlying mechanism.

We all want to have less symptoms and pain.  Yet, no matter how great the challenge and discomfort – being involved, interested, curious, connected to and in control of the situation and steps will create a much more rewarding and robust experience.

It’s the opposite to ‘healing by numbers’.

Even Drinking Water Caused Pain

I enjoy and spend a lot of time teaching the basics and often simple steps, such as Hydration. However, in Fiona’s case she was already fully aware of the value of drinking water.  The challenge was the fact that it had been causing discomfort and pain every time she tried.  Every single day.

It’s often the most frustrating for people when something that appears so simple as drinking water is not working for them.

What’s more the knock-on effect is that the person is now chronically dehydrated, which will often be part of the vicious cycle and why it has been difficult to heal thus far.

Fantastically for Fiona, whilst mainly focussing on improving her digestive function and fine-tuning a few factors about her water intake, she was able to completely alleviate this challenge.

Soon Fiona was able to consume 1.5ltrs of water per day, every day, without any difficulty. Enabling her hydrated body to go from strength to strength through the healing process.

Functional Health Clinic – Newcastle

There were many steps beyond those described above that we implemented.

So how did we do it with a structured, careful, safe and effective approach?

And….importantly, without just creating overwhelm and confusion.

Fiona attended the Functional Health Clinic in Newcastle (UK).  Each week we would evolve the functional medicine, structural integration, nutrition and movement elements of her program.

http://functionalhealthclinic.co.uk/map-directions/

Working 1-to-1 enabled us to put each strategy in place in a stepwise way.  Most importantly we were able to do this in the most safe and effective way.

As Fiona experienced, it’s not just what you do but more about why and how you do it.

There will never be a lack of different strategies, changes to diet, exercises, therapies, supplements etc etc to potentially put in place. There will always be more assessments and ways to get insight into the causes of your health challenges.

But the answer is not to run every single lab test available, try to change everything at once, or bounce from new diet to diet.

In my experience and the focus of my functional health coaching is that the key to success is usually in the way and the order that the various steps are implemented.  The Process.

It maintains some simplicity where enough complexity inherently exists already.

It’s practical.

It provides an opportunity to monitor what is working (and what is not).

It’s inescapably educational!

And fundamentally more effective and robust.

A good example of this is that before we met, Fiona had tried many things and seen many specialists and was already highly motivated.  What we discussed during her Initial Consultation was that so far, these steps had been largely guesswork and ‘hit and hope’.

For example – She’d tried ‘Anti-Fungal’ Diets, which made her symptoms worse.  She’d also taken lots of supplements, which also only aggravated her discomfort.

We could write a whole article on this last sentence alone as it is the scenario that most people describe when first contacting me.

If you feel you are in a similar situation with chronic ear infections and gut health dysfunction and could value the input, support, assessment and solutions that Fiona embraced, then please do not hesitate to get in touch.

 

Fiona’s Full Testimonial

approached Jack at a time I felt I had exhausted the options given to me by my GP and consultants. I wanted a more functional, all-encompassing, 1-1 approach which could not be achieved by conventional routes.

Admittedly, I was initially a little dubious. My symptoms were debilitating.  I had spent time critically ill in hospital and there was a financial commitment for the programme.  However, I was immediately impressed and put at ease by Jack’s enthusiastic, impartial approach from the first phone call. Plus his genuine willingness to share his knowledge and experience. Having undertaken the 6 month programme, I was able to gain access to enhanced testing, individualised nutritional advice in keeping with allergies and intolerances, supplement protocols, bodywork, as well as tailored exercise and movement sessions.

I could never have anticipated the impact this programme would have on all aspects of my life that had been affected by my health. I am astounded by the improvement of all symptoms and the complete eradication of many others. During this time Jack’s programme has supported me beginning a new career and enabled me to play sport again. As well as recover from symptoms relating to surgery. Following Jack’s guidance during this programme has been the driving force that has improved my quality of life far beyond my original expectations. It has allowed me to do things I had previously given up due to my health restrictions, such as eating out and going on holiday.

Jack’s approach has facilitated my continued improvement, even beyond the programme. I have the tools to further enhance my health, working well alongside continued NHS support.

I cannot thank him enough and would highly recommend him to anyone who wanted to improve their health, performance and ultimately, their quality of life.

Functional Health Clinic
Privacy Policy

This Privacy Policy sets out how we, Functional Health and Performance, collect, store and use information about you when you use or interact with our website, functionalhealthclinic.co.uk (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 26th June 2020.

Contents

  • Summary
  • Our details
  • When you visit our website
  • When you use our website
  • Marketing communications
  • Information obtained from third parties
  • Disclosure and additional uses of your information
  • How long we retain your information
  • How we secure your information
  • Transfers of your information outside the European Economic Area
  • Your rights in relation to your information
  • Changes to our Privacy Policy
  • Children’s Privacy

Summary

This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

  • Data controller: Functional Health and Performance
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  • Use of profiling: we use profiling to understand our users better through web and marketing analytics, provide targeted advertising and deliver a personalised user experience.
  • Your rights in relation to your information
    • to access your information and to receive information about its use
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    • to object to the use of your information
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    • to complain to a supervisory authority
  • Sensitive personal information: we do not collect what is commonly referred to as ‘sensitive personal information’.

Our details

If you have any questions about this Privacy Policy, please contact the data controller. The data controller in respect of our website is Functional Health and Performance. You can contact the data controller by using the details above or by sending an email to info@functionalhealthclinic.co.uk.

When you visit our website

We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.

Web server log information

Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.

Use of website server log information for IT security purposes

We collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.

Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.

Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).

Legal obligation: we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: we have a legitimate interest in using your information for the purposes of ensuring network and information security.

Use of website server log information to analyse website use and improve our website

We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser use.

We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires.

Cookies

Cookies are data files which are sent from a website to a browser to record information about users for various purposes.

We use cookies on our website, including essential, functional, analytical and targeting cookies.

For further information on how we use cookies, please see our cookies policy.

You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using a cookie control tool, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookie policy.

When you contact us

We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

Email

When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Enquiry forms

When you contact us using an enquiry form, we collect your personal details and match this to any information we hold about you on record. Typical personal information collected will include your name and contact details. We will also record the time, date and the specific form you completed.

If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Messages you send to us via our contact form may be stored outside the European Economic Area on our contact form provider’s servers.

Phone

When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us.

We record customer-facing phone calls for training and customer service purposes.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Post

If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

When you use our website

We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Social Media Tools

We have a wide range of social media tools to be able to use.  These tools include (but not limited to); Sharing, Likes, comments and submitting content both on and off our website. By using these tools, you are providing your consent to store and use the submitted data whether personal information or general information both on and off our website.

Legal basis for processing: your consent (Article 6(1)(a) of the General Data Protection Regulation). Consent: you give your consent to us storing and using submitted content using the steps described above.

We may also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Information you submit may be stored both inside and outside the European Economic Area on our servers as well as third-party servers such as Facebook.

For further information about the safeguards used when your information is transferred outside the European Economic Area.

Registering on our website

When you register and create an account on our websites, we collect the following information: your name, email address, address, location. We will also record the time and date of completion.

If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: registering and administering accounts on our website to provide access to content, allows you to buy goods and services and facilitates the running and operation of our business.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Transfer and storage of your information

Information you submit to us via the registration form on our website will be stored outside the European Economic Area on our third-party hosting provider’s servers located in the United States of America.

When you place an order

We collect and use information from individuals who place an order on our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Information collected when you place an order

Mandatory information

When you place an order for goods or services on our website, we collect your name, email address, billing address.

If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us.

Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).

Legal obligation: we have a legal obligation to issue you with an invoice for the goods and services you purchase from us where you are VAT registered and we require the mandatory information collected by our checkout form for this purpose. We also have a legal obligation to keep accounting records, including records of transactions

Additional information 

We can also collect additional information from you, such as your phone number, full name, address etc.

We use this information to manage and improve your customer experience with us.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

If you do not supply the additional information requested at checkout, you will not be able to complete your order as we will not have the correct level of information to adequately manage your account.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: The ability to provide adequate customer service and management of your customer account.

Processing your payment

After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment, we accept all card payments via PayPal.  You can view PayPal's privacy policy here https://www.paypal.com/ga/webapps/mpp/ua/privacy-full

Legal basis for processing: necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: to fulfil your contractual obligation to pay for the goods or services you have ordered from us.

Marketing communications

Our content, goods and services

When signing up for content, registering on our website or making a payment, we will use the information you provide in order to contact you regarding related content, products and services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing info@functionalhealthclinic.co.uk

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services, in order to assist your organisation, grow.

Third party goods and services

In addition to receiving information about our products and services, you can opt in to receiving marketing communications from us in relation third party goods and services by email by ticking a box indicating that you would like to receive such communications.

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: you give your consent to us sending you information about third party goods and services by signing up to receive such information in accordance with the steps described above.

Transfer and storage of your information

Information for marketing campaigns will be stored outside the European Economic Area on our third-party mailing list provider’s servers in the United States.

For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Use of tracking in emails

We use technologies such as tracking pixels (small graphic files) and tracked links in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates, click through rates and content engagement that our emails achieve.

Information obtained from third parties

This section sets out how we obtain or collect information about you from third parties.

Information received from third parties

We can often receive information about you from third parties. The third parties from which we receive information about you can include partner events within the marketing industry and other organisations that we have a professional affiliation with.

It is also possible that third parties with whom we have had no prior contact may provide us with information about you.

Information we obtain from third parties will generally be your name and contact details but will include any additional information about you which they provide to us.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances.

For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.

Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.

Information obtained by us from third parties

In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as Companies House, online customer databases, business directories, media publications, social media, and websites (including your own website if you have one.

In certain circumstances will also obtain information about you from private sources, both EU and non-EU, such as marketing data services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing info@functionalhealthclinic.co.uk

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services.

Where we receive information about you in error

If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.

Disclosure and additional uses of your information

This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.

Disclosure of your information to service providers

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business

These include the following: Internet services, IT service providers and web developers.

Our third-party service providers are located both inside and outside of the European Economic Area.

Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.

We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest relied on: where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.

Legal basis for processing: necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.

Disclosure and use of your information for legal reasons

Indicating possible criminal acts or threats to public security to a competent authority

If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cyber-crime has been committed or if we receive threats or malicious communications towards us or third parties.

We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: preventing crime or suspected criminal activity (such as fraud).

In connection with the enforcement or potential enforcement our legal rights

We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.

In connection with a legal or potential legal dispute or proceedings

We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): resolving disputes and potential disputes.

How long we retain your information

This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

Retention periods

Server log information: we retain information on our server logs for 3 months.

Order information: when you place an order for goods and services, we retain that information for seven years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.

Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 36 further month(s), after which point we will archive your information.

Newsletter: we retain the information you used to sign up for our newsletter for as long as you remain subscribed (i.e. you do not unsubscribe).

Criteria for determining retention periods

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

    • the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
    • whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
    • whether we have any legal basis to continue to process your information (such as your consent);
    • how valuable your information is (both now and in the future);
    • any relevant agreed industry practices on how long information should be retained;
    • the levels of risk, cost and liability involved with us continuing to hold the information;
    • how hard it is to ensure that the information can be kept up to date and accurate; and
    • any relevant surrounding circumstances (such as the nature and status of our relationship with you).

How we secure your information

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

  • only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
  • using secure servers to store your information;
  • verifying the identity of any individual who requests access to information prior to granting them access to information;
  • using Secure Sockets Layer (SSL) software to encrypt any payment transactions you make on or via our website;
  • only transferring your information via closed system or encrypted data transfers;

Transmission of information to us by email Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

Transfers of your information outside the European Economic Area

Your information may be transferred and stored outside the European Economic Area (EEA) in the circumstances set out earlier in this policy. We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.

Your rights in relation to your information

Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to the data controller using the details provided at the top of this policy.

  • to request access to your information and information related to our use and processing of your information;
  • to request the correction or deletion of your information;
  • to request that we restrict our use of your information;
  • to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third-party data controller);
  • to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
  • to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.

Further information on your rights in relation to your personal data as an individual

You can find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here:http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf

Verifying your identity where you request access to your information

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

How we verify your identity

Where we possess appropriate information about you on file, we will attempt to verify your identity using that information. If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information. We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.

Your right to object

You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to the data controller using the details provided at the top of this policy.

  • to object to us using or processing your information where we use or process it in order
  • to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and
  • to object to us using or processing your information for direct marketing purposes (including any profiling we engage in that is related to such direct marketing).

You may also exercise your right to object to us using or processing your information for direct marketing purposes by:

  • clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
  • sending an email to info@functionalhealthclinic.co.uk, asking that we stop sending you marketing communications or by including the words “OPT OUT”.

Sensitive Personal Information

‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation. Our website does not allow you to register any ‘Sensitive Information’, however if we ask for this, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation.

Changes to our Privacy Policy

We update and amend our Privacy Policy from time to time.

Minor changes to our Privacy Policy

Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

Major changes to our Privacy Policy or the purposes for which we process your information

Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose. Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

Children’s Privacy

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18. It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by contacting us by using the details at the top of this policy.