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Irina was only a client for 3 months, yet it feels like we could write a whole book on the intricacies and connections of the impact and improvements to her wellbeing and vitality.  Especially how integrated the hormonal balance connection would be.

Instead – we’ll pull out some of the most interesting findings and solutions that enabled her to finally push her health forward after 17 years of chronic symptoms.

I was experiencing hormonal imbalances, low libido, irregular periods, feeling moody to the point when my family didn’t know what to do with me, pain during intercourse, poor concentration, low energy levels, feeling unsatiated from food, food intolerances, bones pain especially knees, unable to loose body fat, constant tummy pain and moving heavily!

Contents

Onset Age 12

Irina is now in her late Twenties and it’s almost two decades of chronic health challenges.  Yet it all began age twelve when her periods began.  It was like a switch and from this point she was experiencing increased body odour, vaginal discharge, irregular and painful periods, asthma and spots.

This ‘hormonal balance’ piece is of course significant.  But it doesn’t mean that it accounts for every piece of the puzzle.  There are often other factors to consider.  For example, what about nutrient status, other forms of inflammation in the body, toxicity levels, structural and physical imbalances, diet etc.

They are often not investigated at the onset because they are not considered connected.  Every approach out there has its validity and value – But here, we have a completely different perspective.  We’re fascinated by the interconnectedness and bio-tensegrity of this system of systems!

That’s why the first step of the Health Restoration Program is to collect comprehensive health history and timeline details.

Our client’s do need a degree of patience. It’s a pre-requisite. And thankfully Irina certainly had it.

Otherwise – could we truly, realistically and with integrity be of any value to Irina’s health goals of 17 years duration?

After decades of struggling with many symptoms, guessing, ignoring, visiting doctors that told me that I’m alright and it’s all in my head – I said STOP! No more! I’m not getting anywhere and I am just a living zombie

The Timeline and Increasing Physiological Load

From onset at age 12, over the next few years (we are fast-forwarding here) the hormonal balance symptoms increased in intensity and were joined by indigestion, weekly severe diarrhea episodes, gut discomfort, lower energy levels, difficulty concentrating, cravings, weight gain and more joint pains.

The picture builds and we can see more systems, tissues, organs, glands and cells providing ‘feedback’ to Irina.*

*Irina would get used to the term ‘feedback’ being synonymous with ‘signs’ and ‘symptoms’!

Whilst there had been some frustrations with the medical system and her visits to the Doctors, there had also been a great deal of value and input here.  Especially with the ability to rule-out anything that would require medical diagnosis and treatment, that can sometimes be underestimated.

So by the time Irina contacted me in 2018 there was a significant amount of Load (stress) in the body and plenty of Feedback (symptoms) from it too! Let’s take a look…..

PRE Symptoms

Pre Symptoms

Can you Relate to these?  If you’d like to take some action, consider:

Irina Chose a Functional Approach to Health and Hormonal Balance

I believe that the world needs more people like Jack that practice this approach.  That know that the body is a system of systems and one needs to take it as a whole in order to make it functional. I am blessed to have worked with him!

These are kind words from Irina!  For anyone searching for a way to solve their health challenges – one thing is for sure – and that is there is no shortage of options!

There are many therapies, modalities, approaches, philosophies, institutions, practitioners, delivery methods, resources, products, services etc.

Thankfully – there is something out there for everyone.

For example – The ‘Functional Health Approach’ is not for all and that’s ok.  What’s important is that it is viable for the person’s situation and goals, it isn’t replacing their options of other interventions or advice and the individual sees it as a good fit for them.

Earlier this year I presented a functional model to a group of final year University Medical Students.  They were about to embark on a career delivering the Allopathic model and we had fun discussing the balance of advantages and disadvantages of both approaches.

If you want to learn more about Functional Medicine then Join the Health Restoration Program here:

Join the Health Restoration Program

POST Symptoms (3 months later)

Let’s jump forward 3 months of coaching and support and look at Irina’s symptoms at the end.

Pre Post Symptoms

After few months of working 1 to 1 with Jack and following some ridiculously simple but very effective steps that he recommended, my symptoms started to fade away and I could see and feel day by day how my organs are gaining back their functionality.

Hormonal BalanceIn my experience – once the physical symptomology of pain, hormonal balance and fatigue etc begins to subside – the REAL goals and reasons start to emerge.

It can be hard to identify at the beginning when overwhelmed by the chronic health challenges, but there is an expansion into all the other areas of life.

By the end of the program Irina could get back to some impressive study and passed exams for a new qualification and was travelling Europe, feeling robust and enjoying different foods and adventures!

“My family could see a significant improvement and I could finally have a better relationship with them and be my normal self.”

What Steps did she Take?

This is maybe why you’re here!  On one hand I hope you find some great insight into some steps you can take to achieve your health goals.

On the other hand – I don’t recommend cookie-cutter, one-size-fits-all steps, copying or following exactly what worked for somebody else.

What works well for one person, may not for the next.  This is not unusual.  It’s simply based on the principle that we are all individuals and have different needs.

We could have ten people with a specific symptom (eg headaches, back pain, low libido, abdominal pain etc) and they could have significantly different causations. Hence – they could all potentially benefit from approaches that looked significantly different from each other.

So, my advice is to embrace the ‘principles’, not so much each exact step.

Here’s a quick summary of the flow of the Support we put in place to help hormonal balance and vitality:

  1. We started with a comprehensive case review of health history and timeline.

  2. Irina came into the Functional Health Clinic (Newcastle UK) for a full assessment day 1-to-1: https://functionalhealthclinic.co.uk/functional-gut-health-day/

  3. We ran the Digestive/Gut Health Test: https://functionalhealthclinic.co.uk/digestive-health-test/

  4. Postural Alignment and Movement Assessments.

  5. Additional Functional Assessments into Blood Chemistries, Nutrient Status and Toxicity.

  6. 3 Months of Support including weekly coaching.

  7. Functional Medicine Protocols.

  8. Hormonal Balance Tracking

  9. Structural Integration / Bodywork.

  10. Movement Therapy.

  11. Individual Nutrition steps implemented gradually.

Now, let’s expand on some fascinating areas that were fundamental and foundational for health and function in this instance.

Hormonal Balance and Nutrition

Irina had already (like many other folks) tried several other diets before.  There was a range of success with these, but none were sustainable, meeting all her individual needs or complementary across the different systems of her body (gut, detoxification, skin, energy etc).

Therefore – one of the key elements of nutrition is that the process aims to establish an individual’s nutritional requirements.

It’s not just a case of ‘following’ an external diet.

It’s a process of discovering ‘The [insert your name] Diet’!

Do more of what helps you thrive and less of what doesn’t.

This may sound overly simple.  But it takes the judgement out of it.  Removes the restrictions.  Re-establishes the control and responsibility.

The nutrition steps aren’t actually ‘hormone-balancing’ per se.  But if we make changes that reduce the inflammation, immune stress and toxicity of the body then we have a great opportunity for rebalancing hormonal levels.

Here are some foods that were NOT supporting her Vitality:

Lettuce

Tuna

Mackerel

Spinach

Broccoli

Sesame

Almonds

Walnuts

Cooking with olive oil

This list will no doubt be a surprise to some. We can have some fascinating discussions on explaining why these foods may be disruptive to some people (not all).

These simple steps lead to some significant and early improvements for Irina.

I’m feeling good, better posture, energy, skin is amazing, glowing, feels like baby skin and my boyfriend said it looks young
The hormonal balance appeared to be related to her long-term symptom of ‘pain during intercourse’.  This is often related to the levels of hormones Progesterone and Oestrogen and interesting links to other stress hormones like Cortisol and Adrenaline.

Yet after just a few weeks of changes Irina reported that this discomfort had improved and then eventually completely alleviated.

Structural Balance link to Hormonal Balance

Food/Nutrition is important. Yet not the only tool in the toolbox. In my practice I have developed a system and model that integrates the use of:

Nutrition

Functional Medicine

Structural Integration

Movement

There are many different types of ‘Structural Integration/ Bodywork’.  The type I perform in clinic is called Bowen Therapy and I apply a specific approach developed by Graham Pennington.

It gives us an opportunity to work hands-on and directly with the physical connective tissues (fascia, muscles, tendons, ligaments, skin) of the body to create more balanced alignment, symmetry, tone and movement.  All with the objective of restoring Function.

Not just function of the physical postures and movements.  But function of the nervous, reproductive, cardiovascular, respiratory, endocrine/hormonal, vestibular, digestive systems etc.

Most clients experience the apparent impact that Bowen has on the Autonomic Nervous System (ANS) and quite quickly notice an improved quality of sleep, for example.  This can be due to the potential balancing effect on the Parasympathetic (rest and digest) and Sympathetic (fight and flight) branches of the ANS. Irina followed suit and was sleeping better and waking up full of energy.

Assessment Shows us Where to Work

Pelvis Sacrum Coccyx

There is a specific alignment assessment I use for every client in every session. It quickly helps to identify where the Primary Stressor is in the body.  This Primary Stressor is having a significant impact on the nervous system and contributing to the imbalanced alignment, tension, compensations, restrictions, pain and more.

Interestingly, during Irina’s bodywork sessions the assessments consistently identified that the primary inhibiting muscle tensions were always around the pelvis, coccyx and sacrum area.

Every time we released the area, we cleared another layer of dysfunction and the body moved further towards balance.  How this also appeared to correlate with hormonal balance and function is somewhat explained by the anatomy and physiology of the areas that the bodywork moves were on.

Sacrum Coccyx Fuse Box

This somewhat explains the improved sleep as both the Parasympathetic and Sympathetic Nervous System have ganglion in this region of the Sacrum and Coccyx.

There is much more to the work though than the ANS mechanisms.

There are also many connective tissue relationships throughout the pelvis, sacrum and coccyx to reproductive organs and tissues.  A structural connective stress here could easily impact the structure, space, circulation, sensations and function of this area, which may explain some of the improvements.

My early Bowen teacher would describe the coccyx bone as like an electrical fuse box and a tangle and mesh of wires (see my abstract artistic impression).  When we apply moves across it, there can be a great amount of communication with different cells, tissues and organs.

Irina would often describe a tangible connection between her lower back discomfort and mood.  They seemed to mirror each other.  Alongside the bodywork there were also some interesting changes with the regularity of the menstrual cycle and period, but that is perhaps beyond the scope of this case study article.

Movement as Medicine

When Irina first came into the clinic she was a very active person – but felt very fatigued doing it.

Over the next few months we changed the approach and role of movement and exercise. Instead of exercise representing a way to drain the resources and push the body into a catabolic (breakdown) state, we designed a program that would help cultivate energy and promote more flow, quality movement, alignment, less restrictions and better breath.

We assessed her functional movements and postures throughout and following a great deal of diligence form Irina she achieved:

  • The ability to full squat down to the ground with great form, ease and without the original knee and shoulder pain.
  • A more upright and lighter gait (walking) pattern, with less reliance on an inefficient swaying side to side and much more natural rotation movement.
  • An upright, lengthened and open posture.
  • Improved ribcage position.
  • Significant improvement of a right ankle over-pronation, most likely a factor in the original right knee pain that also alleviated.

Zone 2 Exercise and Emotional Release

We also applied a zonal approach to exercise selection, which focusses on specific areas/organs/muscle groups.  One of the most useful was a Zone 2 (pelvic region) Exercise that within just a handful of repetitions would create an emotional related deeply to her primary hormonal balance health challenges and goals.

Irina was able to carefully and safely work with this and incorporate it into her routine to master it.

Fallen Organs, Inflammation and Lower Abdominal Function

This connection had perhaps the greatest impact of all.

Fallen Organs, also known as Visceroptosis occurs when then the body’s internal organs are not supported in the abdominal cavity effectively.  The intestines/organs typically move down and outward.

There can be a myriad of causes at play.  It could be that the body’s natural ‘weightbelt’ and core inner unit is inhibited and unable to actively create a supportive abdominal wall.  It could be a postural and spinal inhibition of these muscles.  A constipated and congested colon could put extra load and pressure on the abdominal wall.

Pre

Visceroptosis Pre

Post

Visceroptosis Post

So let’s look more closely at what we discovered about this specific relationship between Inflammation >>> abdominal wall dysfunction >>> visceroptosis >>> abdominal organ dysfunction.

***We’ll get a little more technical now, so if you are fascinated please read on.  If not, why not skip to the end and read Irina’s full testimonial or reach out and ask me a question.***

CBC Markers of GI Inflammation

One of the ways we identified signs of inflammation in her body was to run a functional analysis of her Comprehensive Blood Chemistry Test.

Interestingly, she had ran a similar test previously with her Dr and the interpretation was that everything was ‘Normal’.  This of course is great to hear and of great value.

But we were now interested in a ‘Functional Analysis’ of the blood chemistry markers.  This is different from the Drs interpretation where the remit may be to diagnose a condition or disease using the test results.

Instead, we are looking to understand how the body and its various systems are functioning.  Without diagnosing and treating markers, we are looking for patterns.

CBC GI Inflammation

A combination of subtle levels of several markers suggested how much the metabolism and immune system was demonstrating that the gastrointestinal tract was inflamed.  In this case the imbalanced markers were Monocytes, Uric Acid and Globulin.

GI Map Digestive Health Test and a Toxic Gut

There is a simple, yet highly useful marker on the comprehensive digestive health test called ‘B-Glucoronidase’.  It can give insight into a few aspects of gut function.  One of the most useful is that it can be a sign of toxic load in the gastrointestinal tract.

GI Map B-Glucuronidase

As you can see here there was a High level which suggests that several factors appeared to be causing increased toxicity. A toxic gut will most likely create some challenges.  It could irritate tissue, cause inflammation, affect the immune system and even burden the liver.  Will it be the only cause of every single symptom?  Perhaps not, but definitely key insight when gathering answers to the following two questions:

  1. Why do I feel the way I feel?

  2. What can I do about it?

Irina was looking for this type of insight and leverage, so wasted no time in adjusting a few simple nutrition, hydration and lifestyle factors.

I took away precious information from him that I still apply today and know I will use it for the rest of my life.
This seemed to have a big impact given the relatively quick changes in wellbeing and symptoms such as energy, weight loss and joint pain.

There’s even a correlation between B-Glucuronidase and Oestrogen levels – so the potential for improving hormone balance was there too.

Toxic Gut and Stubborn Weight Loss

Irina was struggling to change body composition and reduce adipose tissue fat.  It didn’t seem to be related to physical activity levels or calories in versus calories out.  This is where the toxicity side of things comes in and is something that many clients over the years have experienced.

There are two key mechanisms to consider:

Firstly. When the body is toxic it is a sensible for it to attempt to dilute the intensity of the toxicity. It  can do this via water retention, leading to weight gain and is why there is a swelling or puffiness to the adipose layer.

Second.  When toxic, the body will prioritise and protect the vital organs by keeping the toxins as far away from the vital organs as possible.  Hence the toxins will be sequestered away and stored (relatively safely) in the fat/adipose tissue.  Can you see the value and role of this incredibly important action and tissue.

These two aspects demonstrate that the body is always hard-wired to protect and preserve function and vitality.  Of course – low levels of toxins are preferable, but when that is not the case, the body will prioritise a response.

As soon as the environment, nutrition, lifestyle, function etc change to reduce the toxic levels, the body will follow suit and have no reason to retain water or sequester the toxins in fat tissue.

Inner Unit and Lower Abdominal Inhibition

So, we had begun to understand that certain factors were inflaming these gastrointestinal and visceral organs.  Now, due to the different segments and reflex pathways of the spine, these inflamed organs can also inhibit certain muscles.

The result may be that the deeper abdominal (inner unit, TVA, pelvic floor etc) musculature could be inhibited.  This particular group of muscles have an important role in that they are naturally stabilising when they fire correctly.

They provide stability around the spine, pelvis etc in order for the ‘outer’ unit to create movement/strength/power.

Yet – instead of just trying to guess – we decided to assess.

There are a few subtle inner unit and lower abdominal function tests I like to perform in clinic to establish whether these deeper tissues are firing correctly.  Irina’s tests identified that this neuromuscular function was inhibited and weak and not only that.  We also discovered that a simple drawing-in and activation of the inner unit would cause pain.

What this told us was that without the coordination and strength of the abdominal wall, her body would find it very hard to hold her visceral organs with integrity in the abdominal space (fallen organs/visceroptosis).  Hence she would also likely be experiencing pain on movement, struggle to achieve functional movement patterns and be easily fatigued.

If you have the patience (these exercises are not exciting 😉 there is a sequence of exercises that can be implemented to re-activate and re-write the software.  Which is very effective alongside getting to the root cause of the inflammation.

Targeted Structural, Movement, Nutrition and Gut Health

With all this (and more) in mind we put a program together that was an educational, non-miracle-based, non-quick-fix-focussed, learning process.

Here we’ve focussed on a few of the most influential elements of Irina’s Case Study. There were in fact many other areas of interest.  Perhaps we will delve into these areas in future case studies.

For example – take a look at all the patterns that the Functional Blood Chemistry Analysis uncovered as part of the 50-page report:

CBC Patterns 1
CBC Patterns 2

A Hair Tissue Mineral Analysis is one of the most educational tests of all, especially when backed up with the correct blood, urine, saliva and stool analyses.

HTMA

Functional Lab Tests for Beyond Hormonal Balance

I have no doubt that Irina had the ability to achieve these results with or without my support!  That may sound like a strange thing to say.  Given that she achieved more in the 3 months we worked together than she did in the prior 17 years of chronic health challenges!

The point is that the steps that we actioned and actually put in place were relatively simple.

What really helped us and guided the strategies was the fact that we employed more assessing and less guessing.

There are many ways to Assess, especially where hormonal balance is concerned.  Some are free and some have a fee. Some are quick and some take time.  Others are simple and some are complex.

Though there so many options that really nobody needs to guess their way to wellbeing!

Functional Lab Tests are one great way to find out pieces of the puzzle.  But they certainly aren’t the be-all of testing, or a replacement for medical input.

If you are interested here are the three key functional lab tests that Irina ran:

Gut Health

GI Map Gut Health Test

CBC

Functional_Blood_Chemistry_Analysis

HTMA

Any ‘Hormonal Balance’ Questions?

Please do not hesitate to contact me if you have any questions about health and hormonal balance.  Or about the steps you could take on the Health Restoration Program.

Irina’s Full Testimonial

After decades of struggling with many symptoms, guessing, ignoring, visiting doctors that told me that I’m alright and it’s all in my head – I said STOP! No more! I’m not getting anywhere and I am just a living zombie.

I was experiencing hormonal imbalances, low libido, irregular periods, feeling moody to the point when my family didn’t know what to do with me, pain during intercourse, poor concentration, low energy levels, feeling unsatiated from food, food intolerances, bones pain especially knees, unable to loose body fat, constant tummy pain and moving heavily!

So, I sat down with myself and as relaxed as I could, asked my intuition what else can I do? Who’s help can I ask for? What really do I need? And it led me to Jack. 🙂

Everything felt right. It finally felt like it was the right choice and one of the best choices I have made in my life. It was worth every penny. After few months of working 1 to 1 with Jack and following some ridiculously simple but very effective steps that he recommended, my symptoms started to fade away and I could see and feel day by day how my organs are gaining back their functionality.  And how I am becoming stronger and stronger.

My family could see a significant improvement and I could finally have a better relationship with them and be my normal self. He has been such a good and patient guide and I am forever grateful, appreciating all his years of expertise. I took away precious information from him that I still apply today and know I will use it for the rest of my life.

I believe that the world needs more people like Jack that practice this approach. That know that the body is a system of systems and one needs to take it as a whole in order to make it functional. I am blessed to have worked with him!

Functional Health Clinic
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Contents

  • Summary
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Summary

This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

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Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Post

If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

When you use our website

We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Social Media Tools

We have a wide range of social media tools to be able to use.  These tools include (but not limited to); Sharing, Likes, comments and submitting content both on and off our website. By using these tools, you are providing your consent to store and use the submitted data whether personal information or general information both on and off our website.

Legal basis for processing: your consent (Article 6(1)(a) of the General Data Protection Regulation). Consent: you give your consent to us storing and using submitted content using the steps described above.

We may also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Information you submit may be stored both inside and outside the European Economic Area on our servers as well as third-party servers such as Facebook.

For further information about the safeguards used when your information is transferred outside the European Economic Area.

Registering on our website

When you register and create an account on our websites, we collect the following information: your name, email address, address, location. We will also record the time and date of completion.

If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: registering and administering accounts on our website to provide access to content, allows you to buy goods and services and facilitates the running and operation of our business.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Transfer and storage of your information

Information you submit to us via the registration form on our website will be stored outside the European Economic Area on our third-party hosting provider’s servers located in the United States of America.

When you place an order

We collect and use information from individuals who place an order on our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Information collected when you place an order

Mandatory information

When you place an order for goods or services on our website, we collect your name, email address, billing address.

If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us.

Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).

Legal obligation: we have a legal obligation to issue you with an invoice for the goods and services you purchase from us where you are VAT registered and we require the mandatory information collected by our checkout form for this purpose. We also have a legal obligation to keep accounting records, including records of transactions

Additional information 

We can also collect additional information from you, such as your phone number, full name, address etc.

We use this information to manage and improve your customer experience with us.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

If you do not supply the additional information requested at checkout, you will not be able to complete your order as we will not have the correct level of information to adequately manage your account.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: The ability to provide adequate customer service and management of your customer account.

Processing your payment

After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment, we accept all card payments via PayPal.  You can view PayPal's privacy policy here https://www.paypal.com/ga/webapps/mpp/ua/privacy-full

Legal basis for processing: necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: to fulfil your contractual obligation to pay for the goods or services you have ordered from us.

Marketing communications

Our content, goods and services

When signing up for content, registering on our website or making a payment, we will use the information you provide in order to contact you regarding related content, products and services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing info@functionalhealthclinic.co.uk

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services, in order to assist your organisation, grow.

Third party goods and services

In addition to receiving information about our products and services, you can opt in to receiving marketing communications from us in relation third party goods and services by email by ticking a box indicating that you would like to receive such communications.

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: you give your consent to us sending you information about third party goods and services by signing up to receive such information in accordance with the steps described above.

Transfer and storage of your information

Information for marketing campaigns will be stored outside the European Economic Area on our third-party mailing list provider’s servers in the United States.

For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Use of tracking in emails

We use technologies such as tracking pixels (small graphic files) and tracked links in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates, click through rates and content engagement that our emails achieve.

Information obtained from third parties

This section sets out how we obtain or collect information about you from third parties.

Information received from third parties

We can often receive information about you from third parties. The third parties from which we receive information about you can include partner events within the marketing industry and other organisations that we have a professional affiliation with.

It is also possible that third parties with whom we have had no prior contact may provide us with information about you.

Information we obtain from third parties will generally be your name and contact details but will include any additional information about you which they provide to us.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances.

For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.

Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.

Information obtained by us from third parties

In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as Companies House, online customer databases, business directories, media publications, social media, and websites (including your own website if you have one.

In certain circumstances will also obtain information about you from private sources, both EU and non-EU, such as marketing data services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing info@functionalhealthclinic.co.uk

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services.

Where we receive information about you in error

If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.

Disclosure and additional uses of your information

This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.

Disclosure of your information to service providers

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business

These include the following: Internet services, IT service providers and web developers.

Our third-party service providers are located both inside and outside of the European Economic Area.

Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.

We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest relied on: where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.

Legal basis for processing: necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.

Disclosure and use of your information for legal reasons

Indicating possible criminal acts or threats to public security to a competent authority

If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cyber-crime has been committed or if we receive threats or malicious communications towards us or third parties.

We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: preventing crime or suspected criminal activity (such as fraud).

In connection with the enforcement or potential enforcement our legal rights

We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.

In connection with a legal or potential legal dispute or proceedings

We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): resolving disputes and potential disputes.

How long we retain your information

This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

Retention periods

Server log information: we retain information on our server logs for 3 months.

Order information: when you place an order for goods and services, we retain that information for seven years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.

Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 36 further month(s), after which point we will archive your information.

Newsletter: we retain the information you used to sign up for our newsletter for as long as you remain subscribed (i.e. you do not unsubscribe).

Criteria for determining retention periods

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

    • the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
    • whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
    • whether we have any legal basis to continue to process your information (such as your consent);
    • how valuable your information is (both now and in the future);
    • any relevant agreed industry practices on how long information should be retained;
    • the levels of risk, cost and liability involved with us continuing to hold the information;
    • how hard it is to ensure that the information can be kept up to date and accurate; and
    • any relevant surrounding circumstances (such as the nature and status of our relationship with you).

How we secure your information

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

  • only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
  • using secure servers to store your information;
  • verifying the identity of any individual who requests access to information prior to granting them access to information;
  • using Secure Sockets Layer (SSL) software to encrypt any payment transactions you make on or via our website;
  • only transferring your information via closed system or encrypted data transfers;

Transmission of information to us by email Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

Transfers of your information outside the European Economic Area

Your information may be transferred and stored outside the European Economic Area (EEA) in the circumstances set out earlier in this policy. We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.

Your rights in relation to your information

Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to the data controller using the details provided at the top of this policy.

  • to request access to your information and information related to our use and processing of your information;
  • to request the correction or deletion of your information;
  • to request that we restrict our use of your information;
  • to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third-party data controller);
  • to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
  • to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.

Further information on your rights in relation to your personal data as an individual

You can find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here:http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf

Verifying your identity where you request access to your information

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

How we verify your identity

Where we possess appropriate information about you on file, we will attempt to verify your identity using that information. If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information. We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.

Your right to object

You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to the data controller using the details provided at the top of this policy.

  • to object to us using or processing your information where we use or process it in order
  • to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and
  • to object to us using or processing your information for direct marketing purposes (including any profiling we engage in that is related to such direct marketing).

You may also exercise your right to object to us using or processing your information for direct marketing purposes by:

  • clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
  • sending an email to info@functionalhealthclinic.co.uk, asking that we stop sending you marketing communications or by including the words “OPT OUT”.

Sensitive Personal Information

‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation. Our website does not allow you to register any ‘Sensitive Information’, however if we ask for this, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation.

Changes to our Privacy Policy

We update and amend our Privacy Policy from time to time.

Minor changes to our Privacy Policy

Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

Major changes to our Privacy Policy or the purposes for which we process your information

Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose. Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

Children’s Privacy

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18. It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by contacting us by using the details at the top of this policy.